Senior Business Analyst

Project People; Reading; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

MBNL is seeking a Senior Business Analyst to join its Centre of Excellence. This hybrid role in Reading focuses on translating complex business needs into clear requirements to enable successful change delivery across transformation programmes.

You’ll collaborate with business teams, shareholders, and programme stakeholders to ensure alignment with strategic objectives and outcomes. The role emphasizes documenting requirements, developing user stories and acceptance criteria, and maintaining

Qualifications

• Proven experience in business analysis within operational, transformation, or programme environments.
• Strong requirements gathering, analysis, and documentation skills.
• Experience translating complex or ambiguous business needs into clear and actionable requirements.
• Strong stakeholder engagement and facilitation skills across multiple organisational levels.
• Excellent written and verbal communication skills.

Responsibilities

• Elicit, analyse, and document clear business requirements aligned to strategic objectives.
• Investigate complex business challenges and translate them into practical solutions and requirements.
• Facilitate workshops and stakeholder engagement sessions to gather, validate, and refine requirements.
• Act as the primary point of contact for requirements management across programmes and initiatives.
• Develop user stories, use cases, acceptance criteria, and supporting business analysis artefacts.
• Build and maintain current and future-state process flows and supporting documentation.
• Support solution testing and validation to ensure business requirements have been met.

Skills

Requirements gathering

Stakeholder management

Process mapping

User stories

Analytical thinking

Communication

Workshop facilitation

Prioritisation

Education

Bachelor's degree in a relevant field

Job description

Define requirements. Drive clarity. Enable successful transformation.

The Senior Business Analyst plays a key role within MBNL’s Legal, Governance & Operational Excellence Directorate, supporting MBNL’s strategic transformation into an Infrastructure Management Company. Working within the Centre of Excellence, the role partners closely with business teams, shareholders, and programme stakeholders to translate complex business needs into clear requirements, enabling successful delivery of strategic change programmes and business outcomes.

Why this role matters;

As MBNL continues its transformation journey, clear requirements, robust analysis, and effective stakeholder alignment are critical to achieving successful outcomes. This role ensures business needs are understood, documented, prioritised, and translated into practical solutions that support operational excellence, transformation, and long‑term business value.

This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll be here to do;

• Elicit, analyse, and document clear business requirements aligned to strategic objectives
• Investigate complex business challenges and translate them into practical solutions and requirements
• Facilitate workshops and stakeholder engagement sessions to gather, validate, and refine requirements
• Act as the primary point of contact for requirements management across programmes and initiatives
• Ensure requirements remain aligned to business outcomes and agreed project scope
• Develop user stories, use cases, acceptance criteria, and supporting business analysis artefacts
• Build and maintain current and future-state process flows and supporting documentation
• Support solution testing and validation to ensure business requirements have been met
• Assist with business case development, commercial evaluations, and supplier selection activities
• Maintain process libraries and ensure analysis documentation remains accurate and up to date
• Support prioritisation activities and provide insight into delivery planning and implementation impacts
• Work closely with project, programme, commercial, and operational teams to support successful change delivery

Who we’re looking for;

• Proven experience in business analysis within operational, transformation, or programme environments
• Strong requirements gathering, analysis, and documentation skills
• Experience translating complex or ambiguous business needs into clear and actionable requirements
• Strong stakeholder engagement and facilitation skills across multiple organisational levels
• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and problem‑solving capability
• Experience creating process flows, user stories, use cases, and acceptance criteria
• Ability to manage competing priorities and adapt to changing business needs
• Strong collaboration skills and awareness of organisational dynamics and stakeholder interests

If you also have the following, we’d especially like to hear from you;

• Business Analysis qualification or professional certification
• Telecommunications, infrastructure, or network operations experience
• Knowledge of supplier selection and procurement processes
• Commercial awareness and understanding of contract management principles
• Experience supporting or managing large-scale maintenance, operational, or transformation programmes