Senior Business Analyst

Made Tech Limited; Manchester; On-site; GBP 38,000 - 62,000; Full time

Job description

Job Description

• Salary: £38,250 - £62,000
• Location: Bristol, London, Manchester or Swansea with hybrid-working policy (client/Made Tech office 1-2 days per week)

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

About the role

Reporting to one of our Lead Business Analysts, this role is responsible for leading on Business Analysis within a client delivery team.

As Senior Business Analyst, you will enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in product management.

Key measures

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Contributing to the growth and development of the BA discipline at Made Tech in line with business needs
• Successful relationships with our clients and colleagues across the Made Tech business
• Case studies, publications and speaking engagements on how to design and deliver excellent public services and outcomes (with appropriate client permissions)

Key Responsibilities

Senior Business Analysts have a good understanding at an enterprise/strategic level of an organisation and work in highly complex problem spaces, typically spanning multiple products or services. At this role level, you will:

• Have good understanding of strategic levels of analysis and lead on larger or more complex projects
• Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
• Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
• Work with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
• Contribute to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Contribute to Made Tech's community of practice for BA and collaborate with other disciplines
• Senior Business Analysts should expect to work more autonomously and may often be the only Business Analyst on an assigned project.

Skills, Knowledge and Expertise

• Agile working: identify and compare the best processes, evaluate outcomes, help teams manage and prioritise work.
• Business analysis, advise on identifying, analysing and communicating complex business problems, inform decision making and recommend solutions that align with goals and objectives.
• Business modelling, lead the modelling of processes, systems and data across a project or programme.
• Business process improvement, identify and lead the implementation of process and business changes to improve operations and services, assess feasibility and recommend new approaches.
• Business process testing, lead the evaluation of business process tests and usability within a project or programme.
• Methods and tools, build capability in methods and tools and ensure they are consistently adopted and used effectively.
• Requirements definition and management, advise on requirements management, define the most appropriate methods and co-ordinate prioritisation.
• Stakeholder relationship management, lead stakeholder communication, build relationships and resolve conflicts
• Systems analysis, lead the identification and analysis of IT system capabilities, and design system and user interfaces.
• Testing (business analysis), recommend the value of testing, advise on business scenarios and review testing outcomes.
• User experience analysis, advise on user experience needs, recommend analysis techniques and articulate how they affect system design.

Desirable (not essential) skills

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of Business Analyst and research techniques

Job Benefits

Behaviours

Here are the behaviours we practise at Made Tech:

• Client Focus
• Drive to Deliver
• Learning and Mentoring
• One team

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

Applications will be collected until Tuesday 17th September 2024. Upon submitting your application, please ensure you apply with an endorsement.

Support in applying

If you need this job description in another format, or other support in applying, please email [e-mail].

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

Life at Made Tech

We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice