Senior Business Analyst

Christie's; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading art business in London is seeking a Senior Business Analyst for IT Business Solutions. The successful candidate will collaborate with cross-functional teams to ensure effective delivery of technology solutions. Strong business analysis skills and project management experience are essential. This hybrid role offers competitive benefits including generous annual leave, private health insurance, and a robust family policy.

Benefits

25 days annual leave + 1 day Birthday leave

Generous retirement plan

Private Health Insurance

Cycle to Work scheme

Flexible Fitness Fund

Qualifications

• Proven experience in managing IT relationships.
• Experience with SDLC methodologies including waterfall and agile.
• Ability to synthesize project management activities.

Responsibilities

• Support the Head of Business Solutions.
• Attend governance meetings to manage risks.
• Create content for business forums.
• Conduct business analysis for pipeline projects.
• Monitor risks and issues in delivery teams.

Skills

Business analysis

Project management

Stakeholder management

Interpersonal skills

Communication

Time management

Education

Degree-level relevant qualification

BCS Business Analysis diploma (preferred)

Tools

JIRA

Confluence

MS Project

Monday

Smartsheet

Job description

The Role

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

The Senior Business Analyst for IT Business Solutions serves as a vital link between IT Solutions Leads, Product Owners, and our global business. Working across our cross-functional product teams, you will utilize your strong business relationship management and communication skills to ensure the successful delivery of exceptional technology solutions for Christie’s. Reporting to the Head of IT Business Solutions, you will collaborate with end users and manage change on a global scale.

Drawing on your extensive experience in business analysis and project management, you will assist the Head of IT Business Solutions in planning, organizing, and synthesizing information from various workstreams into senior management communications. Your goal is to foster a proactive business engagement model that brings valuable content to existing business forums and creates new, impactful forums to support the global volume of change. Your understanding of business processes and change will enable you to identify business impacts that may not be visible to individual product delivery groups and help them implement change successfully. Your success will be driven by your ability to understand the desired business benefits of global projects and partner with Business and IT delivery teams to maintain alignment throughout the SDLC.

As a proactive and curious individual, you will possess excellent interpersonal and stakeholder management skills. You will create outputs that provide exceptional business value to company programs. You will be an effective and influential communicator, an open and collaborative team player, and passionate about continuous learning. You will demonstrate business analysis and project management capabilities (direct or transferable) gained in industry or consulting environments.

This role is based in London with a hybrid working policy.

How You'll Make an Impact

• Supporting the Head of Business Solutions with tracking business cases, resources, scope and business change across a range of projects and products
• Attend regular team and governance meetings with the Head of IT Business Solutions and/or Product Owners to identify any risks and issues for the overall delivery of initiatives
• Accountable for defining a realistic critical path for strategic initiatives across the teams in IT Business Solutions. In conjunction with Project Managers, you will identify where timescales are not seeming achievable, or dependencies are not fully accounted for (either tech or business) across projects
• Accountable for working with internal and external stakeholders to ensure expectations are clear and synchronised
• Create meaningful and audience appropriate content for business forums, which conveys important stakeholder messages in a non-IT way
• Synthesise key messages from project management activities into regular stakeholder-facing updates which resonate with the audience
• You will effectively act as 'front of house' for IT Business Solutions supporting the roadmap of demand management and managing internal stakeholders' expectations on timescales for delivery
• Undertake business analysis activities for pipeline projects not yet initiated, for example to support the creation of a project brief for review and sign-off
• Support programmes, projects and product workstreams where necessary in organising and successfully managing stakeholder or end user workshops, documenting outputs, producing reporting and assigning next steps
• Monitoring risks and issues, ensuring they appropriately reflect business impacts
• Creating and reviewing user stories, system requirements, business rules, and scenario documentation, ensuring they reflect business requirements
• Help define the development of training materials by workstreams and schedule sessions with the appropriate audiences, including engaging with external vendors
• Support go-live preparedness; contribute to mitigating business risks in approaching go-live and during the critical launch period to ensure all new Technology is properly implemented and transitioned
• Establish strong and effective relationships with the business to ensure that IT is utilised effectively and to continuously build awareness of existing offerings
• Monitoring delivery teams across platforms and reporting on adherence to PM Frameworks, PMO Methods, tools and techniques
• Work with colleagues in our Architecture, Infrastructure, Testing and Support teams to identify opportunities for improved ways of working
• Mentor and coach, a Business Analysis apprentice, identifying opportunities across the programme of work for them to hone skills and gain experience

What you’ll bring to the team

• A degree-level relevant qualification or equivalent professional experience
• Preferably BCS Business Analysis diploma, or ISEB, qualified. With project management experience in PRINCE2, PMP, APM or MSP.
• Demonstratable understanding of principles, methods, techniques, and tools for the effective management of projects from initiation through to implementation
• Demonstrable experience of Requirements Management, Analysis, Design and Business Change Management
• Strong experience with the Atlassian toolset, primarily JIRA and Confluence
• Proven experience in project management tools (MS Project, Monday, Smartsheet)
• Experience collaborating with Testing and QA teams to ensure requirements traceability and effective quality processes
• Experience in managing long term IT relationships with stakeholders or partners
• Comprehensive experience of delivery across the whole SDLC using methodologies including traditional waterfall and agile Scrum and SAFe.
• Proven and demonstrable experience of project delivery in a similar environment
• Experience mapping project requirements, delivery timelines and resource considerations
• Experience monitoring complex project performance to ensure timely delivery, including complex project status reports to product owners, IT management and all other relevant stakeholders
• Highly organised and a forward thinker, with excellent time management skills
• Effective and persuasive in both written and oral communications, with an excellent grasp of the English language
• Exceptional communicator with experience adapting your style and content to suit the audience in a level appropriate way
  

What’s great about working for us

• 25 days annual leave + 1 day Birthday leave

• Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family

• Additional 1 week’s annual leave within the year of a 5 year anniversary i.e 5th, 10th, 15th and so on

• Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you

• Donation matching of up to £500 per annum to help you support the organisations you care about

• Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)

• Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues

• Discretionary Bonus (dependent on the business and employee performance payable in March each year)

• Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)

• Private Health Insurance – no employee contribution needed, subsidised for other family members

• Dental Insurance – (may be extended at personal cost)

• Generous Income Protection Insurance in the event of accident, sickness or injury

• Competitive Life Insurance policy from first day

• Employee Assistance Programme – access to personal advice and support services including counselling

• Eyecare vouchers (once a year)

• Cycle to Work scheme

• Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops

• Robust family first policy:
  16 weeks full pay on Maternity Leave
  Four day week, for eight weeks, at full pay on return from Maternity Leave
  Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
  The Stork Club: Our community of parents

*Christie’s reserves the right to change company benefits at any time

Closing Date: Sunday 31st August

#LI-Hybrid