Senior Business Analyst

Heathrow Airport; Hounslow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A major international airport is seeking a Business Analyst to lead analysis activities and deliver solutions that align with business needs and strategic outcomes. The role involves mentoring other analysts, ensuring high-quality deliverables, and collaborating with senior stakeholders. Ideal candidates have a degree, business analysis certifications, and significant experience in large-scale environments.

Qualifications

• Significant experience in requirements and analysis within large-scale environments.
• Knowledge of airport business and airline processes is highly desirable.
• Experience managing multiple initiatives simultaneously.

Responsibilities

• Work with stakeholders to develop requirements and influence decisions.
• Lead a virtual business analysis team.
• Provide business analysis services including operating model definition.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Proven stakeholder management experience

Ability to adapt to changing environments

Education

Degree educated (or equivalent)

BCS or IIBA Business Analysis certifications

Tools

Azure DevOps

Modern Requirements tooling

Job description

The Domain Business Analyst will partner with senior stakeholders and technology leaders to scope, shape, and deliver pragmatic solutions that meet business needs and drive strategic outcomes at Heathrow. The role will lead business analysis activity across a domain, setting standards, mentoring analysts, and ensuring high-quality, consistent deliverables.

Responsibilities

• Work with stakeholders to understand business drivers, develop requirements, and influence decision-making.
• Lead a virtual business analysis team, collaborating with Heads of Technology, Senior Delivery Leads, and Delivery Leads.
• Provide business analysis services including pre-project shaping, operating model definition, and requirements management.
• Set and continually improve BA standards, processes, and templates, ensuring they are practical and fit for purpose.
• Mentor, manage, and direct Heathrow and supplier business analysts within the assigned domain.
• Build and maintain strong relationships with senior stakeholders to shape feasible, pragmatic technology solutions.
• Ensure quality, consistency, and reuse of BA deliverables (requirements, benefits, use cases, business cases).
• Support Delivery Leads in the production of gateway deliverables.
• Apply a wide range of BA techniques to capture and manage requirements, and document as-is/to-be states with traceability.
• Maintain Heathrow's in-house business analysis knowledge base to ensure continuity across programmes and projects.

Qualifications

• Degree educated (or equivalent).
• BCS or IIBA Business Analysis certifications.
• Significant experience in requirements and analysis within large-scale and/or multi-project environments.
• Strong analytical and problem-solving skills, with the ability to interpret business outcomes and requirements.
• Excellent communication skills (oral, written, and presentation), able to engage diverse groups including executives, managers, and subject matter experts.
• Proven stakeholder and relationship management experience; confident in challenging and influencing decisions.
• Ability to adapt in a rapidly changing environment and manage multiple initiatives simultaneously.
• Knowledge of airport business and airline processes is highly desirable.
• Experience using Azure DevOps and Modern Requirements tooling is desirable.

Heathrow is an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work.