Senior Business Analyst

Computershare UK; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Flexible work culture

Career development opportunities

Job summary

Computershare UK is seeking a Senior Business Analyst to join our global Investor Engagement team. Based in London with a hybrid working pattern, you will elicit, analyse and document business requirements, and ensure alignment between stakeholder needs, product objectives and technology delivery.

You will collaborate closely with Product Managers, Designers and Engineers to shape customer-focused solutions, facilitate stakeholder workshops, and drive delivery of the ingage IR platform across

Qualifications

• Experience eliciting, analysing, and documenting business requirements.
• Experience with cross-functional Agile delivery, product managers, designers and engineers.
• Ability to translate stakeholder needs into actionable IT solutions.

Responsibilities

• Collaborate with Product Managers, stakeholders, UI/UX and Engineers to shape solutions.
• Lead stakeholder workshops and facilitation sessions.
• Prepare high‑level requirements and high quality user stories for refinement.
• Capture information in clear, reviewable formats for stakeholders.

Skills

Stakeholder management

Requirements analysis

Agile delivery

Communication

Facilitation

Problem solving

Cross-functional collaboration

Education

Degree in Computing / Information Systems / Business

IIBA certification desirable

Job description

Location: London (Hybrid)
In this position, you’ll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description

Computershare is currently looking to recruit a Senior Business Analyst reporting to our Technical Delivery Lead. In this role, you will play a key part in delivering customer-facing, enterprise-wide initiatives within our global Investor Engagement team, including product integration, platform consolidation, and the continued evolution of our ingage IR platform.

As an experienced Business Analyst, you will bring deep expertise in eliciting, analysing, documenting, and validating business requirements, helping us build and enhance a new and exciting business line while ensuring alignment between stakeholder needs, product objectives, and technology delivery.

This position sits within a cross‑functional Agile delivery team focused on creating customer-oriented solutions. Working closely with business leaders, clients, product managers, designers, and engineers, you will act as a communicator, facilitator, and problem solver, driving collaboration, process improvement, and the successful delivery of business value.

Role

Why would you choose this role when there are other Senior Business Analyst roles in the market? Well, there are a few things that make this role stand out.

• A unique opportunity to help integrate multiple entities, products, and data streams to support the growth of a new and strategically important business line.
• We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.

A role you will love

You will work closely with Product Managers, key stakeholders, Customer Experience Designers, and Engineering teams to shape solutions that improve user experiences and deliver measurable business outcomes. Acting as the bridge between business and technology teams, you will facilitate collaboration, support solution design, testing, and implementation activities, and provide leadership through clear communication and stakeholder engagement. This is an exciting opportunity for a driven individual to join a dynamic team and make a meaningful impact in a fast-paced, innovative environment.

Other Key Responsibilities

• Collaborate with other Business Analysts, Architects, and UI/UX experts to identify requirements and propose solutions.
• Evaluate and document existing processes and suggest potential improvements.
• Prepare high-level requirements for further refinement, including high quality, clear user stories.
• Accurately capture information in a format that stakeholders can understand, review, and approve.
• Run effective stakeholder workshops – always looking to keep things interactive and fun!
• Liaise with off-site stakeholders using remote communication tools such as teleconferencing and email.
• Work closely with our Engineers to meet our business and customer requirements while building it right.

What will you bring to the role?

As a Senior Business Analyst, you will use your analysis skills to thoroughly examine any business problem and provide innovative solutions that can help the organization achieve its objectives.

Other Key Skills Required For The Role Include

• A commitment to learning and development in the field of business analysis, solution development and product design.
• Excellent communication skills with the ability to translate data into actionable insights.
• Experience working in a team-oriented and collaborative environment.
• Experience with software development methodologies, life cycles and Senior processes.
• Strong problem solving, analytical thinking and teamwork skills.
• Continuous improvement and learning mindset.

Desired Skills

• Understanding of Agile delivery (Scrum and/or Kanban) is preferable.
• Experience in IT or the Finance industry desirable but not essential.
• Tertiary qualifications in Computing, Business, Information Systems, or equivalent qualifications (such as IIBA) are desirable but not essential.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle
• Health and wellbeing rewards that can be tailored to support you and your family
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.