Senior Business Analyst

Sword Group; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Job description

Description

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the Role

As a Senior Business Analyst, you will play a key role in helping the business understand and improve how it works. Your focus will be on reviewing, mapping, and implementing a series of operational processes – with process mapping as the fundamental component of your role.

You’ll work across various processes spanning key projects, engaging with stakeholders to document how things are done today, identify improvements, and help shape what good looks like for the future. Using tools such as swimlane diagrams and RACI models, you’ll bring clarity and structure to complex processes, ensuring they’re captured, understood, and ready for implementation.

This role is all about collaboration – you’ll facilitate workshops, lead discussions, and bring people together to align on processes, responsibilities, and outcomes. If you're someone who thrives on turning chaos into clarity and making a real business impact, this role is for you.

As a Senior Business Analyst, you will:

• Own the end-to-end process mapping of business functions using tools like swimlane diagrams, RACI models, and other documentation techniques.
• Work closely with stakeholders across multiple departments to gather information, validate processes, and ensure alignment.
• Facilitate workshops and meetings to bring together SMEs, stakeholders, and technical teams to define current and future states.
• Translate complex operational workflows into clear, visual documentation that supports implementation and improvement.
• Support the delivery of process improvement initiatives across multiple project streams.
• Ensure that mapped processes are fit for purpose, documented, and shared in a way that supports ongoing business operations and knowledge retention.

Requirements

• Extensive experience in process mapping within large, complex environments.
• Confident using tools such as swimlane diagrams, RACI matrices, and other industry-standard documentation methods.
• Strong stakeholder management experience – able to build trust, ask the right questions, and challenge assumptions where necessary.
• Excellent facilitation and workshop skills – able to draw out insights, manage group discussions, and gain consensus.
• A self-starter with a structured approach to work and the confidence to own your deliverables.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.