Senior Business Analyst

Equiniti; Crawley; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Pension plan match 10%

Employee Assistance Programme

Life assurance 4x salary

Employee discounts

Flexible benefits

29 days holiday + bank holidays

EQ Wins platform discounts

Learning & Development via LinkedIn

Job summary

EQ Retirement Solutions in Crawley is seeking a Senior Business Analyst to bridge client needs and our product-led implementations in life and pensions. You will gather requirements, document specifications, support end-to-end delivery, and ensure regulatory compliance while collaborating with operations, compliance, and technical teams.

You will help design process flows, identify gaps, and enable successful client rollouts with training and post-implementation support.

Qualifications

• Experience as a business analyst or senior business analyst in life and pensions or similar.
• Strong regulatory requirements knowledge relevant to life and pensions.
• Excellent written and verbal communication with stakeholders.
• Proven ability to translate business needs into actionable solutions.
• Experience in client implementation within a product-led organisation.

Responsibilities

• Collaborate with clients and internal teams to gather and analyse requirements for life and pensions and regulatory changes.
• Work with operations, compliance and technical teams to meet regulatory standards and business objectives.
• Develop business process models, identify gaps, and propose improvements aligned with product strategy.
• Create documentation including BRDs, functional specs, and process flows.
• Support end-to-end implementation lifecycle and post-implementation support.
• Assist other business analysts in regulatory change delivery.

Skills

Business analysis

Regulatory knowledge

Client interaction

Analytical thinking

Product-led delivery

MS Office

Stakeholder management

Tools

MS Word

MS Excel

MS Visio

Job description

Management Level F EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary EQ Retirement Solutions are looking for a Senior Business Analyst to join their Private Sector team. As we transition to a product-led approach, this role focusses on implementing our product offerings with clients, addressing complex regulatory requirements, and supporting effective operational changes. The senior business analyst will bridge the gap between client needs and our solutions, ensuring seamless, compliant and successful implementations.

Core Duties/Responsibilities

• Collaborate with clients and internal teams to gather, document, and analyse requirements related life and pensions and regulatory changes.
• Work closely with cross-functional teams, including operations, compliance, and technical teams, to ensure that client implementations meet regulatory standards and business objectives.
• Develop business process models, identify gaps, and recommend improvements aligned with product strategy and business values drivers.
• Create comprehensive documentation, including business requirements, functional specifications, and process flow diagrams.
• Support end-to-end implementation lifecycle, ensuring alignment with product-led transition and best practices for client solutions.
• Support testing, training, and participate in post-implementation support to ensure solutions meet client expectations and regulatory obligations.
• Supporting other business analysts in the delivery of regulatory change.
• Contribute to the planning of business analysis deliverable and support activity.

Skills, Capabilities and Attributes

• Strong previous experience as a business analyst or senior business analyst, preferable in life and pensions or a similar field
• Strong understanding of regulatory requirements in the life and pensions sector.
• Excellent written and verbal communication skills, with the ability to interact with clients and stakeholders effectively.
• Proven analytical capabilities, with a keen attention to detail and the ability to translate business needs into actionable solutions.
• Experience of client implementation in a product-led organisation.
• Proficiency in MS Office, particularly MS Word, MS Excel and MS Visio.

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
• Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.