Senior Business Analyst

Heathrow Airport; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading international airport in London is looking for a Domain Business Analyst to partner with senior stakeholders and technology leaders. This role involves leading business analysis activities, developing requirements, and mentoring analysts. The ideal candidate will have a degree, relevant certifications, and strong experience in large-scale environments. This position offers competitive salaries and excellent benefits, as well as a hybrid working approach.

Benefits

Competitive salary

Performance-based bonuses

Annual leave allowances

Market-leading pensions

Access to private health insurance

Qualifications

• Significant experience in requirements and analysis within large-scale environments.
• Proven experience mentoring and directing business analysts.
• Knowledge of airport business and airline processes is highly desirable.

Responsibilities

• Work with stakeholders to understand business drivers and develop requirements.
• Lead a virtual business analysis team in collaboration with key stakeholders.
• Ensure quality and consistency of business analysis deliverables.

Skills

Analytical skills

Communication skills

Stakeholder management

Problem-solving skills

Ability to adapt

Education

Degree educated (or equivalent)

BCS or IIBA Business Analysis certifications

Tools

Azure DevOps

Modern Requirements tooling

Job description

Job Description

The Domain Business Analyst will partner with senior stakeholders and technology leaders to scope, shape, and deliver pragmatic solutions that meet business needs and drive strategic outcomes at Heathrow. The role will lead business analysis activity across a domain, setting standards, mentoring analysts, and ensuring high-quality, consistent deliverables.

Responsibilities

• Work with stakeholders to understand business drivers, develop requirements, and influence decision-making.
• Lead a virtual business analysis team, collaborating with Heads of Technology, Senior Delivery Leads, and Delivery Leads.
• Provide business analysis services including pre-project shaping, operating model definition, and requirements management.
• Set and continually improve BA standards, processes, and templates, ensuring they are practical and fit for purpose.
• Mentor, manage, and direct Heathrow and supplier business analysts within the assigned domain.
• Build and maintain strong relationships with senior stakeholders to shape feasible, pragmatic technology solutions.
• Ensure quality, consistency, and reuse of BA deliverables (requirements, benefits, use cases, business cases).
• Support Delivery Leads in the production of gateway deliverables.
• Apply a wide range of BA techniques to capture and manage requirements, and document as-is/to-be states with traceability.
• Maintain Heathrow's in-house business analysis knowledge base to ensure continuity across programmes and projects.

Qualifications

• Degree educated (or equivalent).
• BCS or IIBA Business Analysis certifications.
• Significant experience in requirements and analysis within large-scale and/or multi-project environments.
• Strong analytical and problem-solving skills, with the ability to interpret business outcomes and requirements.
• Excellent communication skills (oral, written, and presentation), able to engage diverse groups including executives, managers, and subject matter experts.
• Proven stakeholder and relationship management experience; confident in challenging and influencing decisions.
• Ability to adapt in a rapidly changing environment and manage multiple initiatives simultaneously.
• Knowledge of airport business and airline processes is highly desirable.
• Experience using Azure DevOps and Modern Requirements tooling is desirable.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our Rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.