Senior Business Analyst

Transport for London; City Of London; Hybrid; GBP 60,000 - 63,000; Full time

Job summary

A public transportation authority is seeking a Senior Business Analyst to contribute to multi-million-pound projects shaping London's future. This hybrid role involves leading business analysis, engaging stakeholders, and contributing to transformative change. Candidates should possess strong experience in business requirements and effective communication skills. Excellent benefits are provided, including travel perks and 30 days annual leave.

Benefits

Final salary pension scheme

Free travel on the TfL network

30 days annual leave plus public and bank holidays

Private healthcare discounted scheme

Tax-efficient cycle-to-work programme

Qualifications

• Experience in business analysis for multi-million-pound projects.
• Ability to engage diverse stakeholders and translate complex needs.

Responsibilities

• Lead definition and analysis of business problems.
• Produce actionable documentation for business change.
• Support procurement and delivery of technology solutions.

Skills

Strong experience in producing business requirements and process maps

Confidence working in Agile and Waterfall environments

Clear communication skills

Proven track record of delivering change through technology

Job description

Role: Senior Business Analyst (Band 3)

Team: Business Analysis

Contracts: TfL Permanent / Fixed Term (FTC)

Salary: £60,000 - £63,000 (dependent on experience) & excellent benefits

Location: Hybrid - North Greenwich, London & Remote Working.

This role follows a hybrid working model, with 50% of time spent in the office and 50% working from home over a 4-week period.

Time for a new chapter? Join the Business Analysis Team!

Our Business Analysis team is looking for Senior Business Analysts to help deliver impactful change across TfL.

About Us

We're a team of over 70 Business Analysts, working across a wide range of exciting projects. From procuring contact handling support tools for our Contact Centre Operations, to implementing Operational Workforce Management systems. We are proud of our open and collaborative culture, where continuous improvement, wellbeing, and innovation are at the heart of how we work. We're committed to supporting each other, investing in professional growth and delivering work that makes a real difference to the people and communities we serve.

Spotlight Session - Meet the Team

Want to learn more before applying? Join our virtual spotlight session to meet the team, ask questions and get a feel for the work we do.

Date & Time: Thursday 9th October, 12:00 to 13:00

Registration link: Register for Spotlight Session

Why Apply

Make an Impact: Contribute to multi-million-pound projects that shape London's future

Collaborate & Grow: Be part of a supportive, knowledge-sharing team

Drive Transformation: Help lead the next wave of digital and operational change

What You'll Do

• Lead the definition and analysis of business problems across diverse portfolios such as Cybersecurity, Payments, Digital, Enterprise Resource Planning (ERP) and Asset Management
• Produce clear, actionable documentation - from problem analysis to business change deployment
• Engage stakeholders across TfL and beyond, translating complex needs into practical solutions
• Support the procurement and delivery of technology solutions that improve how we work and serve London

What You'll Bring

• Strong experience in producing business requirements and process maps
• Confidence working in Agile and Waterfall environments.
• Clear communication skills, able to influence technical and non-technical audiences
• Proven track record of delivering change through technology

What We Value

We're looking for more than just technical skills. The ideal candidate will demonstrate:

• Initiative and independence in leading analysis
• Confidence navigating complex stakeholder environments
• Curiosity and a drive to challenge assumptions and explore new ideas
• Proactive energy and a focus on continuous improvement
• Professionalism and integrity in all interactions

Closing Date and Interview Schedule

Closing Date: Sunday 12th October at 23:59

We'll be running a two-stage process designed to give you the opportunity to showcase both your experience and technical skills.

Stage 1: Virtual Competency-Based Interview - Week commencing 17th November 2025

Stage 2: In-Person Technical Assessment (Unseen Task) - Week commencing 24th November 2025

Excellent Benefits

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Additional Information

Please apply using your CV and a maximum two-page cover letter. Your application should clearly demonstrate how your skills, experience and approach align with the requirements and values outlined in the advert.

Applications without both a CV and a cover letter will not be considered.

Thinking of using AI for your application? AI can help, but over-reliance often makes applications sound generic and less personal. We want to get to know you - let your own voice and experiences come through in your application.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don't hesitate to apply if you think you have what it takes even if you feel you don't meet all the criteria. We'd love to hear from you.