Senior Business Analyst

Mozaic Services Limited; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Job summary

An innovative IT consultancy in Camden Town is seeking a Business Analyst to shape and deliver digital transformation. You'll lead workshops to define needs and identify solutions, ensuring alignment to public sector standards. Candidates should possess deep analysis experience and a strong grasp of agile methodologies. In this role, you will collaborate with various stakeholders to produce high-quality requirements and validate solutions against business needs. The consultancy is renowned for working with leading organisations and maintaining high standards in digital delivery.

Qualifications

• Deep business analysis experience in complex environments.
• Strong understanding of public sector digital delivery, including GDS standards.
• Experience in facilitating discovery workshops and stakeholder interviews.

Responsibilities

• Lead discovery workshops to understand organisational needs.
• Produce detailed and prioritised requirements backlogs.
• Collaborate with Technical Architects to translate needs into solutions.
• Validate implementation outputs against business needs.

Skills

Business analysis

Stakeholder engagement

Agile methodologies

User research

Requirements gathering

Tools

Jira

Confluence

ServiceNow APM/CMDB

Job description

Overview

As a Business Analyst, you will play a pivotal role in shaping and delivering business and digital transformation on an integration programme. Operating within a blended team, you will act as a connector across business domains, technical teams, service delivery, and strategic governance. You will use advanced analytical tools, user research, and collaborative discovery to define needs, identify solutions, and guide delivery across multiple interdependent workstreams. You will:

Responsibilities

• Lead and facilitate discovery workshops to understand organisational needs, pain points, and transformation drivers.
• Conduct persona-driven research and stakeholder interviews to uncover user requirements, business processes, and Legacy system landscapes.
• Produce detailed and prioritised requirements backlogs, ensuring traceability to programme objectives, service outcomes, and TCoP/GDS standards.
• Develop high-quality artefacts including user stories, process maps, business rules, epics, and acceptance criteria using Agile tools (eg Jira, Confluence).
• Act as a trusted liaison between business and programme stakeholders to ensure shared understanding of requirements and constraints.
• Support joint prioritisation sessions, feeding insights into the Programme Roadmap, Risk Registers, and Statements of Work (SoWs).
• Collaborate with Service Designers and Technical Architects to translate user and business needs into actionable, implementable solutions.
• Validate implementation outputs against business needs and user journeys, supporting test planning and UAT as needed.
• Leverage tools such as ServiceNow APM/CMDB to identify Shadow IT and business-owned services requiring transition or rationalisation.
• Ensure all solutions align to TCoP, GDS, GDaD, accessibility, interoperability, and data compliance standards.
• Deep business analysis experience in complex environments.
• Strong understanding of public sector digital delivery, including GDS standards, service patterns, and agile practices.
• Proven ability to run and structure discovery activities and workshops.
• Skilled in stakeholder engagement and managing competing priorities across departments, suppliers, and delivery workstreams.
• SC cleared or clearable.

Desirable Skills

• Experience with central government digital transformation programmes.
• Understanding of contract transition, supplier integration, and application rationalisation.

About Mozaic

Mozaic is an innovative IT and Digital consultancy; we work with large organisations at CIO level to assess and transform their digital operations. We have an outstanding reputation in our field, and our enviable customer base includes around one hundred household names across numerous different industries.