Senior Business Analyst

Capgemini; Birmingham; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Disability Confident

Learning opportunities

Wellbeing programs

Job summary

Capgemini in the United Kingdom is seeking a proactive Business Analyst to shape public sector IT delivery. You will lead both in-person and virtual client workshops, manage stakeholders with differing priorities, and translate complex requirements into clear outcomes.

You will apply evidence-based analysis, work with Solution Architects, Product Managers and UX Designers to deliver end-to-end solutions, and mentor other BAs while driving innovation such as Generative AI to improve client value.

Qualifications

• Experience delivering user-centred product or service development in a technical environment.
• Ability to identify and develop opportunities with clients in public sector or regulated industries.
• Experience mentoring and developing other BAs through activities such as coaching.
• Familiarity with security clearance processes is advantageous.

Responsibilities

• Lead both face to face and virtual client workshops, managing stakeholders with differing priorities to reach agreed requirements.
• Take an evidence-based approach, using data to inform and challenge decisions to reach the right outcome.
• Work with ambiguity, bringing clarity and cutting through complexity.
• Collaborate with Solution Architects, Product Managers and UX Designers to deliver end-to-end solutions meeting client needs.
• Understand industry trends and explore new opportunities, including AI to enhance business processes.
• Take responsibility for leading Business Analysis on complex projects, often under pressure.
• Mentor and develop other BAs, supporting career progression.

Skills

Lead client workshops

Stakeholder management

Evidence-based decision making

Ambiguity management

Education

BCS Business Analysis certification

Job description

About The Job You're Considering

You will be part of a growing, client-centric practice shaping the future of public service delivery, in a role offering a clear path to leadership.

About The Job You're Considering

You will be part of a growing, client-centric practice shaping the future of public service delivery, in a role offering a clear path to leadership.

To support the growth of this modern, high-impact practice you will be highly customer focused, bringing extensive BA experience in IT delivery, as well as bringing a consulting approach to problem-solving, with the ability to influence, challenge, and co-create with clients.

You will build stakeholder relationships at all levels, deliver strategic IT solutions, provide expert guidance in complex, client-facing environments and further develop our business.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Lead both face to face and virtual client workshops, managing stakeholders with differing priorities to reach agreed requirements
• Take an evidence-based approach, i.e. using data to inform, and where necessary constructively challenge, decisions, ensuring that the right outcome is reached.
• Work with ambiguity, bringing clarity and cutting through complexity.
• Work closely with Solution Architects, Product Managers, User Experience Designers, whilst also understanding how to work effectively with other disciplines to deliver an end-to-end solution which meets clients’ requirements.
• Understand industry trends, look for new opportunities for work within your projects, contribute to bid proposals and drive innovation which will increase client value e.g., use of Generative AI to enhance business processes.
• Take responsibility for leading Business Analysis on complex projects, often in high pressure situations, role modelling professional behaviours to colleagues.
• Have people management responsibilities, driving improvements across the BA profession, actively supporting the development and career progression of other BAs

Your Skills And Experience

• Working on user-centred product or service development projects.
• Working in a technical environment. Comfortable working closely with solution architects and other technical subject matter experts supporting technical requirements.
• Identifying and developing business opportunities with clients.
• Supporting and developing other BAs through activities such as people management and mentoring
• Working on projects in the Public Sector or other legislative driven sectors such Utilities, Energy or Pharmaceutical
• Incorporating a sustainability mindset into solutions

And the ability to:

• Influence strategy and leadership direction within complex engagements
• Become a domain expert in the field in which you are working
• Understand the architecture and the technologies being used to deliver a solution.
• Work with low level detail, as well as holistically, driving the strategy and seeing the bigger picture.
• Build collaborative stakeholder relationships with a range of colleagues and clients up to the most senior level.
• Become a trusted advisor to our clients, providing coaching where necessary.

BCS Business Analysis certification would be desirable.

We are a disability confident employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Your security clearence

To be successfully appointed to this role, it is a requirement be eligible for Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com