Senior Business Administrator

Adecco; Lewes; On-site; Full time

Job summary

Adecco is seeking a Senior Business Administrator for a 3-month contract in Lewes, East Sussex with hybrid working options. The role entails providing exceptional customer service, processing educational applications, and ensuring compliance with GDPR regulations. Ideal candidates will possess strong customer service skills, good IT skills, and experience in Liquid Logic. This position offers competitive hourly rates and the potential for contract extension.

Qualifications

• Excellent customer service skills who remain calm when dealing with distressed or angry callers.
• Good IT skills and an ability to learn new packages/processes.
• Previous experience in using Liquid Logic is desirable.

Responsibilities

• Phone cover, providing excellent customer service to calls from parents, schools and external professionals.
• Processing Education, Health and Care Needs applications within statutory and internal deadlines whilst adhering to strict GDPR policies.
• Information gathering to ensure input from all professionals involved in the applicants' educational career.
• Processing and recording incoming annual review paperwork from children/young people's schools.
• Bundle preparation of paperwork for submission to the Local Authority.

Skills

Excellent customer service skills

Good IT skills

GDPR knowledge

Tools

Liquid Logic

Job description

Job Title: Senior Business Administrator

Location: Lewes, East Sussex (Hybrid working, 3 days office / 2 remote, after training)

Hourly rate 13.47 PAYE / 17.27 Umbrella per hour

Contract Length: 3–month contract (possibility of extension)

Working Pattern: Full Time, Monday – Friday, 37 hours

ASAP Start

Duties will include:
Phone cover, providing excellent customer service to calls from parents, schools and external professionals.
Processing Education, Health and Care Needs applications within statutory and internal deadlines whilst adhering to strict GDPR policies. This will involve information gathering to ensure that all professionals who have been involved in the applicants educational career to date are contacted to request their input as part of the application process.
Processing and recording incoming annual review paperwork from children/young people's schools who have an Education, Health and Care Plan in place.
Bundle preparation of received paperwork to be submitted to the Local Authority for a decision on whether a needs assessment/EHCP agreement is required.

Essential experience includes:
Excellent customer service skills who remain calm when dealing with distressed or angry callers.
Good IT skills and ability to learn new packages/processes
GDPR knowledge

Desired experience includes:
Previous experience of using Liquid Logic
Good diary management skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser (url removed)