Senior Building Receptionist *Permanent - £28,000*

Office Angels; Newcastle upon Tyne; On-site; GBP 28,000; Full time

Job description

Senior Building Receptionist

Are you a passionate and dedicated individual with a flair for delivering exceptional customer service? Our client, a prestigious organisation, is seeking a Senior Building Receptionist to be the welcoming face of their amazing office environment. If you thrive in a dynamic setting and have a knack for managing multiple tasks while providing outstanding support, we want to hear from you!

Position: Senior Building Receptionist
Salary: £28,000
Working Pattern: Full Time (Monday - Friday, 40 hours per week)
Location: No parking available at the site due to the city centre location

What You'll Do:

1. Assist the Building Manager in coordinating contract meetings and assessing supplier performance through KPIs.
2. Establish a foundation for first-class customer service for all building guests and occupiers.
3. Collaborate with internal and external partners to exceed client expectations.
4. Provide effective administrative support, managing front-of-house activities and tenant relations.
5. Handle inquiries from staff and visitors via multiple communication channels, ensuring clarity and efficiency.
6. Conduct quality checks of common areas and liaise with cleaning teams to uphold high standards.
7. Manage invoicing and monitor ongoing expenditure, keeping the Management Team informed of significant variances.
8. Promote occupier engagement through meetings, forums, and networking events.
9. Perform daily safety tours and periodic property inspections, ensuring all issues are promptly addressed.
10. Maintain accurate property information, ensuring it is readily available to the Facilities Management team.

What You Bring:

1. Experience: Ideally 2+ years in a self-managed Receptionist/Front of House or customer service role.
2. Skills: Excellent IT literacy (Microsoft Office and Outlook), strong communication, and organisational skills.
3. Personality: Enthusiastic, accountable, and confident with a professional outlook. Tact, diplomacy, and confidentiality are key.
4. Attention to Detail: A keen eye for detail with the ability to prioritise tasks effectively.
5. Flexibility: Willingness to adapt to various duties and assist colleagues during absences.

What's in it for You?

1. Annual Leave: Enjoy 25 days of annual leave plus birthday leave!
2. Wellbeing Support: Access to health and wellbeing resources, including an Employee Assistance Programme, dental plan, and gym membership.
3. Professional Development: Training in IOSH Managing Safely, Fire Marshall/First Aid, and more.
4. Flexible Benefits: Participate in the cycle-to-work scheme, eye care vouchers, and technology discounts.
5. Community Engagement: Opportunity to take volunteering days to give back to the community.

If you are ready to take the next step in your career and join a vibrant team that values excellence, we would love to hear from you! Apply today to be part of an organisation that is committed to providing a supportive and engaging workplace.

How to Apply: Please submit your CV today to be considered for this position. If you would like to speak to a consultant about this position please call OA Newcastle on 0191 261 0123.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.