Senior Broadcast Support Engineer

JR United Kingdom; Bracknell; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading broadcast technology company seeks a Senior Broadcast Engineer – Specialist Support to join their technical team. This critical role involves troubleshooting and enhancing broadcast infrastructure, providing expert support to global clients, and a chance to engage with cutting-edge media technology in a dynamic environment.

Qualifications

• Strong experience in dynamic multi-environment settings.
• Deep understanding of real-time transport protocols (e.g., RTP, MPEG-TS, SRT).
• Proven track record of cloud-based deployments.

Responsibilities

• Act as first responder for support activities via Helpdesk, Slack, Teams, and phone.
• Triage, investigate, replicate, and resolve complex technical issues.
• Provide 24/7 support on a rotational basis for premium-tier clients.

Skills

Communication

Stakeholder Management

Problem Solving

Tools

Linux

Wireshark

AWS

GCP

Azure

NMS Tools

Job description

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Client:

ICP Search

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Are you passionate about broadcast technology and thrive on solving complex, high-impact technical problems?

ICP Search is proud to be partnering with a cutting-edge broadcast technology company that’s at the forefront of IP and cloud transformation for some of the world’s most iconic broadcasters and streaming platforms. Our client powers live video delivery for tier-one names including global networks, sports platforms, and OTT providers.

As they continue to expand their global footprint, they’re now seeking a Senior Broadcast Engineer – Specialist Support to join their highly regarded technical team. You’ll play a mission-critical role in supporting systems relied upon by industry giants—ensuring uptime, troubleshooting complex workflows, and helping clients get the very best from cutting-edge broadcast infrastructure.

What You’ll Do:

• Act as first responder for support activities via Helpdesk, Slack, Teams, and phone.
• Triage, investigate, replicate, and resolve complex technical issues for global broadcasters.
• Lead live investigations and collaborate directly with customers to ensure seamless operations.
• Maintain and manage media infrastructure both on-prem and in the cloud.
• Deliver training, documentation, service reviews, and onboarding for key clients.
• Champion process improvement and contribute to continuous enhancement of support services.
• Provide 24/7 support on a rotational basis for premium-tier clients.

What You’ll Bring:

• Strong experience as a senior support/broadcast engineer in dynamic, multi-environment settings.
• Deep understanding of real-time transport protocols (e.g., RTP, MPEG-TS, SRT, ZIXI).
• Experience with Linux systems and network analysis tools (e.g., Wireshark).
• Proven track record of cloud-based deployments (AWS, GCP, Azure).
• Great communication and stakeholder management skills.
• A genuine passion for media technology and a customer-first mindset.

Bonus Points For:

• Networking experience in broadcast or real-time data.
• IP multicast knowledge and cloud/network certifications (e.g., CCNP, AWS Cert).
• Familiarity with NMS tools (e.g., PRTG) and MPEG stream analysis.

Apply today or contact Charlotte @ ICP Search for more information.