Senior Branch Manager - Middlesbrough

Nationwide Group; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Annual bonus

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health and wellness

Volunteer days

Job summary

Nationwide is seeking a Senior Branch Manager for our Middlesbrough, North Yorkshire branch. This permanent, full-time role (35 hours per week, Mon-Sat) leads a high performing team in a customer-led environment, focusing on regulatory and operational excellence and outstanding service.

You will coach and develop branch staff, drive performance, and align with Nationwide’s values. Previous retail management experience is desirable; relocation and schedule accommodations may apply.

Qualifications

• Passionate about providing customers with excellent service.
• Proven ability to lead and develop a team in retail.
• Strong track record in meeting service benchmarks.
• Experience managing performance through coaching and development.

Responsibilities

• Lead branch staff to deliver objectives and superior customer service.
• Embed a culture of continuous improvement in service delivery.
• Coach, supervise and develop team to maximise performance and output.
• Build trust and deepen relationships with members and the local community.

Skills

Leadership

Customer service

Coaching

People management

Job description

You’ll be responsible for one of our largest branches in a key location. If you’ve already proved your worth in a high-profile retail role, motivating people, improving performance and delivering a fantastic customer service – this is your opportunity to show what you can do.

We need a Senior Branch Manager for our branch in Middlesbrough, North Yorkshire.

This role is permanent, working full-time, 35 hours per week, Monday to Saturday.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pensionto help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

Working in a customer-led culture where all members are provided with the products and services that they need, you’ll make sure all regulatory & operational risk requirements are adhered to. Through effective leadership and guidance, you’ll supervise, coach and develop branch staff to deliver their objectives, embedding a culture of continuous improvement in how to deliver the best customer service.

Acting as a role model for our vision and values you’ll share best practice on good customer outcomes both within your branch team as well as within your district / region, always looking to deepen relationships with members and build trust.

About you

As a minimum requirement you’ll be passionate about providing customers with an excellent customer service and be able to succeed in meeting challenging service benchmarks, making sure all operational and regulatory risks are effectively managed. You’ll be an inspiring people manager with the proven ability to bring out the best in a team through extensive management experience. You will be focused on performance management, utilising your coaching and development skills to add increased value to Nationwide and our members.

Previous managerial experience within a retail environment would be desirable.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5900
• Apply Before 10/28/2026, 11:55 PM
• Locations 22 Linthorpe Road, Middlesbrough, TS1 1RD, GB