Senior Billing Coordinator

The role of Senior Billing Coordinator involves bill creation via a case management system, quality checking client bills, and managing invoice queries. The successful candidate will join a diverse team, each member responsible for billing in one of our EMEA offices, demonstrating independence and team contribution. Additionally, the role includes providing monthly updates to senior stakeholders.

Responsibilities:

1. Resolve internal and external invoice queries, maintaining good relations with legal, finance teams, and external vendors.
2. Support operational billing for an assigned office/team to ensure accurate and timely bill issuance.
3. Manage billing flow throughout the month to meet targets.
4. Escalate billing issues promptly with suggestions for error reduction.
5. Assist the legal team with finance-related training on billing processes and query management.
6. Review and update billing protocols with the client services team.
7. Propose and support process improvements within the business.
8. Assist managers and team leads with ad hoc tasks, including case audits.

Candidate Profile:

Ideal candidates will have prior experience in financial administration and proficiency in Word, Excel, internet, and email systems.

• Ability to work under instruction with minimal supervision and process feedback constructively.
• Timely task completion aligned with expectations.
• Highly organized, detail-oriented, and enthusiastic.
• Pragmatic problem-solving skills, initiative, and perseverance.
• Ability to challenge existing processes and seek improvements.
• Strong communication skills, experience dealing with senior stakeholders.
• Adaptability to changing responsibilities and processes.
• Willingness to learn all team responsibilities and cover as needed.
• Experience working towards targets.

About Fragomen in Sheffield:

Located in the city centre with free on-site parking and excellent public transport links, our Sheffield office employs around 400 people speaking over 20 languages. We foster a dynamic, positive environment with regular social events.

We operate a hybrid working model combining in-office and remote work, leveraging technology for flexibility.

Our Responsible Business Practices prioritize social responsibility through initiatives in Wellbeing, Diversity, Equity and Inclusion, CSR, and Sustainability, offering opportunities for team involvement.