Senior Beauty Specialist

BOOTS; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly product allowance

Employee discount

Expert training

Retirement savings plan

Discretionary annual bonus

Enhanced leave

Flexible benefits

Wellbeing support

Job summary

Boots is seeking a Senior Beauty Specialist to coach a team of Boots Beauty Specialists and deliver personalised customer experiences across premium brands. You will lead by example, energise the crew, and drive collaborative success while testing premium products through a generous product allowance.

You’ll train, engage customers with confident conversations, and help launch new products, ensuring the beauty hall and counters stay stocked and inspiring for shoppers.

Qualifications

• Proven experience leading a team to success.
• Strong passion for beauty, skincare, haircare and helping customers.
• Warm, confident approach to starting conversations with customers.
• Experience meeting and exceeding sales goals and influencing others to do the same.
• Strong communication skills and ability to understand customers' needs.
• Curiosity and proactive attitude to learn new techniques and products.

Responsibilities

• Lead and coach a team of Boots Beauty Specialists to deliver personalised customer experiences across skincare, makeup and haircare.
• Guide your team to upsell through unbiased product recommendations and brand launches.
• Drive collaborative sales targets as a group, with no individual commission pressure.
• Utilise the product allowance to test and endorse premium products with customers.
• Create standout experiences via confident conversations and event-driven campaigns.
• Support stock, cleanliness and presentation of the beauty hall and counters.

Skills

Team leadership

Beauty product knowledge

Customer service

Sales mindset

Communication

Job description

We're shaking up the beauty scene at Boots, and our Senior Beauty Specialists are leading the charge. As a Senior Beauty Specialist, you will bring the energy, the passion, and the know-how to coach a team of Boots Beauty Specialists to create personalised experiences for every customer who visit our Beauty Halls.

What you'll be doing

Reporting to the Beauty Assistant Manager, you'll work across many premium beauty brands, guiding your team to offer expert, unbiased advice that helps customers find products that genuinely work for them across skincare, makeup and haircare.

This is a sales-based role, but it's all about team success, not individual competition. You'll energise your crew to meet shared goals and celebrate wins together - and with up to £2000 annual product allowance*, you'll get to personally test premium products.

You will:

• Work across all premium and luxury brands, offering unbiased recommendations
• Lead by example, coaching and inspiring your team to bring fun, energy and passion to everything they do
• Drive collaboration across your team to meet sales targets, it's a group effort (no commission pressure here!)
• Use your product allowance to test and recommend your favourite finds
• Create standout experiences through confident customer conversations
• Bring new product and brand launches to life, creating buzz and excitement across the store
• Keep the beauty hall and counters stocked and spotless
• Attend brand training, immersive learning events and our famous virtual and in-person conferences
• Get involved in social content, events and campaigns

What you’ll need to have (our must-haves)

• A real passion for beauty, skincare, haircare and helping people feel their best
• Proven experience leading a team to success
• A warm, confident approach to starting conversations with customers
• Experience meeting and exceeding sales goals and influencing others to do the same
• Strong communication skills and an ability to understand people's needs
• Curiosity and a proactive attitude to learning new techniques and products

It would be great if you also have

• Experience working in beauty retail or target-based roles
• An interest in creating social content

Where your brilliance can take you

There are endless possibilities here at Boots. Whether you're ready to grow into a Beauty Assistant Manager role, step into store leadership, join our talented beauty training crew or explore opportunities in our Nottingham-based Support Office, the possibilities are wide open. Wherever you want to go, we'll support you every step of the way to build a brilliant career you're proud of.

Rewards designed for you

• Quarterly product allowance totalling up to £2000 per year* (*subject to number of hours worked per week.)
• Generous employee discount across Boots and our partner brands
• Ongoing expert training from leading beauty brands and experts
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Where a role is advertised as full-time, we are open to discussing part-time and job share options.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.