Senior AV Service Engineer

Zebrec; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A fast-growing technology company is seeking a Senior AV Service Engineer to provide essential support for audio visual and video conferencing systems. This role involves preventative maintenance, reactive troubleshooting, and ensuring client satisfaction through excellent communication. The ideal candidate will thrive under pressure and possess a solid technical background, with experience in AMX/Crestron systems and audio conferencing technologies. Join a leading provider in the industry and contribute to innovative solutions that enhance corporate communications across the UK and Europe.

Qualifications

• 2+ years supporting corporate AV systems in a service environment.
• Excellent communication and customer service skills.

Responsibilities

• Provide preventative maintenance and reactive support for AV systems.
• Faultfinding AV and video conferencing systems under pressure.

Skills

Faultfinding audio visual systems

Preventative maintenance

AMX/Crestron control systems

Audio conferencing systems (ClearOne, SoundStructure)

Networking knowledge

Communication skills

Customer service skills

Manual handling skills

Job description

Zebrec is delighted to offer this role as Senior AV Service Engineer working for our client, a reputable & leading provider of professional services in Audio Visual Systems Integration.

An exciting opportunity has arisen for a Senior AV Service Engineer to join a fast-growing technology company. Our client is the UK's leading provider of Audio Visual and Video Conferencing solutions and is expanding rapidly overseas, developing market-leading innovations.

The Senior AV Service Engineer will be responsible for providing preventative maintenance and reactive support for audio visual and videoconferencing systems to corporate clients. Clients are mainly based in the City of London and South East England, with travel throughout the UK and Europe potentially required.

Role, Responsibilities & Skills for the Senior AV Service Engineer

As part of your role, you will be responsible for:

• Faultfinding audio visual and video conferencing systems under pressure
• Preventative maintenance of client-owned equipment
• Knowledge of AMX/Crestron control systems
• Configuration and fault finding of audio conferencing systems such as ClearOne or SoundStructure
• Networking knowledge to troubleshoot IP integrated systems
• Supporting TV/Satellite RF and Video systems
• Completing paperwork and comprehensive reports for each job
• Communicating faults clearly to clients
• Maintaining an enthusiastic and organized approach to all service activities

Successful candidates will have:

• At least 2 years of supporting corporate AV systems in a service environment
• Excellent communication and customer service skills
• The ability to work under pressure
• Good all-round technical knowledge
• Team player attitude
• Manual handling skills for equipment movement when necessary

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