Senior AV Operations Manager

Encore; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

Encore in London is seeking an AV Operations Manager to support the Technical Events Manager with all audio visual services. You will liaise between Operations and Sales, maintaining profitability while controlling costs at the location.

Reporting to the Technical Event Manager or Cluster Operations Manager, you will lead daily equipment setups and staff, manage inventory, and ensure HSE standards to deliver outstanding client service.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• Working knowledge of audio visual equipment in a live show environment.
• Experience handling pre-planning and operations of large audio visual events.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Drives results by ensuring appropriate business levels with scheduled staff and delegates tasks.
• Delivers world class service by mentoring and supervising staff to meet standards.
• Establishes relationships with hotel/venue staff and vendors.
• Utilises billing system to coordinate invoicing activities and ensure accuracy.
• Attends operational venue meetings as required.
• Promotes health, safety and proper HSE implementation at the venue.

Skills

Audio-Visual experience

supervisory experience

Leadership

Customer service focus

Pre-planning and operations of largeAV

Team collaboration

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Computer hardware

Internet

Job description

Encore in London is seeking an AV Operations Manager to support the Technical Events Manager with all audio visual services. You will liaise between Operations and Sales, maintaining profitability while controlling costs at the location.

Reporting to the Technical Event Manager or Cluster Operations Manager, you will lead daily equipment setups and staff, manage inventory, and ensure HSE standards to deliver outstanding client service.