Senior AV Operations Lead for Live Events

Encore Global; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Encore Global in Greater London is seeking an experienced AV Operations Manager to support the Technical Events Manager with all audio visual services duties at the assigned location. You will liaise between Operations and Sales, maintain profitability, and control costs to meet organisational goals.

Reports to the Technical Event Manager or Cluster Operations Manager or Area Manager. This role focuses on directing daily equipment setups, managing inventory, mentoring staff, and ensuring

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• Working knowledge of audio visual equipment in a live show environment.
• Experience handling pre-planning and operations of large audio visual events.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Drive Results - Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
• Delivers World Class Service by mentoring and supervising operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
• Establishes excellent working relationships with hotel/venue staff and executives, team members, neighboring locations and all vendors.
• Utilises the billing system to coordinate invoicing activities and ensures accuracy.
• Attends operational venue meetings such as daily stand-up meetings with venue operations staff.
• Promote a healthy and safe working environment at all times, ensure that all HSE guidelines are properly implemented.

Job description

Encore Global in Greater London is seeking an experienced AV Operations Manager to support the Technical Events Manager with all audio visual services duties at the assigned location. You will liaise between Operations and Sales, maintain profitability, and control costs to meet organisational goals.

Reports to the Technical Event Manager or Cluster Operations Manager or Area Manager. This role focuses on directing daily equipment setups, managing inventory, mentoring staff, and ensuring