Senior-Außendiensttechniker

TN United Kingdom; Aberdeen City; Remote; USD 49,000 - 92,000; Full time

Job summary

A leading company in energy distribution solutions is seeking a Sr. Field Service Technician to deliver quality service and support critical power systems. The role involves on-site customer interaction, technical analysis, and training for field service associates. Candidates should have significant experience in servicing critical power equipment and a relevant technical degree.

Qualifications

• At least 5 years of experience in servicing critical power equipment.
• Broad experience in Field Service focusing on Critical Power Systems.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Responsibilities

• Execute service work as per work instructions and ABB quality guidelines.
• Identify opportunities to improve customer operations.
• Prepare material lists for service activities.

Skills

Field Service

Customer Service

Technical Analysis

Education

Associates Degree or Technical School training

Job description

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Functieomschrijving

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectations. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote. This position contributes to the Electrification Smart Power division in Northern Virginia. Your main accountabilities include:

1. Working with the customer on-site to identify opportunities to improve their operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis remotely or on-site for certified service categories and products.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the role

• Associates Degree or Technical School training
• At least 5 years of experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Batteries, and Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work in the US for ABB.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes circuit breakers, low-voltage systems, motor starters, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds. Apply today for your next career step with ABB and visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action Employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For your rights as an applicant, see the provided EEOC and DOL links. Applicants may review the Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for qualified individuals with disabilities upon request.

The expected salary range for this position is $49,400 to $91,600 annually. For more details, visit ABB Benefits.