Senior Associate - Transformation, Automation & Innovation

Fitch-Group; Glasgow; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Training & mentorship

Retirement plan

Healthcare

Parental leave

Inclusive culture

Volunteer days

Job summary

CreditSights, part of Fitch Solutions, is seeking a Senior Associate for Transformation, Automation & Innovation in our Glasgow office. You will lead operational design, workflow redesign and business requirements across research, legal, content, and data products, partnering with Product, Engineering and Operations.

The team focuses on agentic-first operations, reporting to the Associate Director. You will own initiatives end-to-end, drive adoption and realised benefits, and help define

Qualifications

• Hands-on experience with operational improvement and workflow redesign.
• Experience mapping processes, defining requirements and guiding solutions through testing and adoption.
• Ability to manage multiple priorities across a portfolio.
• Ability to work across operational and technical teams and communicate with stakeholders.

Responsibilities

• Conduct current-state process discovery and future-state workflow design.
• Own business requirements from discovery to adoption and benefits realization.
• Translate needs into testable requirements with Product and Engineering to support deployment of automation and AI-enabled solutions.
• Measure realised value: reductions in manual effort, cycle time and rework; improvements in quality and reliability.
• Define controls and human oversight for AI-enabled workflows in a controlled environment.

Skills

Process mapping

Workflow redesign

Automation

AI-enabled

Cross-functional teams

Job description

CreditSights is currently seeking a Senior Associate, Transformation, Automation & Innovation based out of our Glasgow office.

CreditSights offers award-winning, unbiased research on global credit markets, empowering clients to make informed investment decisions. With offices in New York, London, Singapore, Glasgow, Denver, and Charlotte, we serve a diverse global institutional client base, including banks, investment advisors, mutual funds, and hedge funds. As a leading voice in credit research, our expert insights are featured in top publications such as Bloomberg, The Wall Street Journal, and Financial Times. As a Fitch Solutions Company, we provide a dynamic environment fostering professional growth and innovation, where you collaborate with experienced colleagues to deliver critical intelligence in complex financial markets.

Working at CreditSights offers the chance to be part of a premier independent credit research firm, renowned for its in-depth analysis and insights. This role provides the opportunity to work within a team focused on operational transformation, partnering closely with Operations, Product, Engineering and Project Management to help build agentic-first operations across the workflows that support our research, legal, content and data products.

About the Team

The Transformation, Automation & Innovation team sits within CreditSights Operations and focuses on improving how operational work is designed, controlled and delivered. Its mandate is to advance agentic-first operations, identifying high-value opportunities for process improvement and automation, working with operational subject-matter experts to understand current workflows, and partnering with Product and Engineering to move practical solutions into production.

The successful candidate will report into the Associate Director leading this team, working closely alongside a Project Manager and embedded technical delivery partners from Product and Engineering. This role will own operational problem definition, workflow redesign and business requirements for assigned initiatives end-to-end, and will support adoption and realised benefits, with the Associate Director setting overall team priorities.

How You’ll Make an Impact

• Conduct current-state process discovery and future-state workflow design with operational teams, identifying manual effort, control gaps, bottlenecks and opportunities to improve quality, speed and scalability.
• Own business requirements definition for assigned workflows end-to-end, from problem discovery through to adoption and realised benefit, keeping the Associate Director informed on scope and priorities.
• Partner with Product, Engineering and embedded technical delivery partners to translate operational needs into clear, testable requirements and support deployment of automation and AI-enabled solutions into controlled production workflows.
• Contribute to measures for realised value, including reductions in manual effort, cycle time and rework, and improvements in quality, capacity, reliability and user adoption.
• Help define appropriate controls, evaluation measures and human oversight for AI-enabled workflows, ensuring solutions are reliable, traceable and suitable for use in a controlled operational environment.

You May Be a Good Fit If

• You have hands-on experience with operational improvement, workflow redesign, automation or business change, ideally within a complex organisation.
• You have practical experience mapping processes, defining requirements and supporting solutions through testing, implementation and adoption.
• You can manage priorities across a portfolio of concurrent initiatives.
• You can work effectively across operational and technical teams, communicate clearly with stakeholders and use evidence to support decisions.

What Would Make You Stand Out

• Experience delivering workflow automation or AI-enabled solutions into a live operational environment.
• Experience working with software engineers, Product Managers, data specialists or cross-functional delivery teams to move solutions from discovery and prototyping into live operations.
• Understanding of agentic AI and agentic-first operations, generative AI assistants, intelligent workflow orchestration, document extraction, classification and routing, knowledge retrieval, automated quality assurance, exception management, data ingestion and human-in-the-loop controls.
• Experience in financial services, credit research, legal operations, content operations, data operations or another controlled environment.

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programmes designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programmes that empower you to achieve your short- and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.