Senior Associate – Strategic Operations

Wayfair; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Wayfair seeks a Senior Associate in Strategic Operations to join its Global Ops Retail Analytics team. The role involves leading cross-functional projects, driving commercial success through data insights, and fostering stakeholder relationships. Ideal candidates need strong analytical skills, a self-starter mindset, and a proven track record in eCommerce. This role offers opportunities in a dynamic and innovative environment focused on shaping the future of online shopping.

Benefits

Wayfair Employee Discount

Private Medical Care

Dental Care

Gym Membership

Tuition Reimbursement

25 Days Starting Holiday + Bank Holidays

Pension

Cycle to Work scheme

Qualifications

• 3+ years experience in eCommerce or related strategic environment.
• Excellent analytical skills with large datasets.
• Ability to engage and influence cross-functional stakeholders.

Responsibilities

• Lead cross-functional initiatives aligned with commercial and operational teams.
• Own end-to-end delivery of complex projects with measurable outcomes.
• Use data insights to influence strategic decisions across teams.

Skills

Communication

Analytical skills

Project management

Self-starter mindset

Collaboration

Data-driven decision making

Tools

Google BigQuery

SQL

R

Python

Job description

Title: Senior Associate – Strategic Operations
Location: London Office Based EC1V 7LQ, (Mon-Thurs in office, Friday remote)
Benefits: Wayfair Employee Discount, Private Medical Care, Dental Care, Gym Membership, Tuition Reimbursement, 25 Days Starting Holiday + Bank Holidays (with tenure increases), Pension, Cycle to Work scheme, and more.

Collaborate. Influence. Deliver Impact.

Data-Savvy Problem Solver Wanted
Are you ready to take ownership of high-impact, cross-functional projects that drive commercial and operational success?

Wayfair is looking for a Senior Associate to join our Global Ops Retail Analytics team within the North America and EU Retail Analytics function. You’ll partner across commercial, category management, and operational teams to shape strategic initiatives with global scope. You’ll lead projects in fast-evolving spaces, solve complex challenges using data, and build influence across stakeholders in both Europe and North America.

If you're analytical, action-oriented, and excited to turn ambiguity into opportunity, this role offers a rewarding challenge in a data-rich, high-growth eCommerce environment.

What You’ll Do

• Lead cross-functional initiatives that align commercial and operational teams on key priorities

• Own the end-to-end delivery of complex, high-ambiguity projects tied to measurable outcomes

• Build and nurture strong working relationships with stakeholders across multiple departments

• Use data-driven insights to resolve cross-domain business challenges and influence strategic decisions

• Collaborate closely with technical teams to bridge current capabilities with future goals

• Support implementation of project plans, ensuring commercial impact is always top of mind

• Work with Category Management to bring early-stage concepts to life and execute them at scale

• Coordinate execution across global teams, ensuring alignment, pace, and measurable progress

What You’ll Need

• Strong communication skills, with the ability to engage and influence cross-functional stakeholders

• 3+ years of experience in eCommerce, corporate retail, consulting, or a related commercial/strategic environment

• Strong business acumen and the ability to see challenges from supplier and customer perspectives

• Self-starter mindset, comfortable working independently in a fast-paced, ever-changing environment

• High resilience, adaptability, and a collaborative approach to problem-solving

• Excellent analytical and quantitative skills – confident working with large datasets and translating them into actionable insights

• Experience with or interest in data tools and programming languages (Google BigQuery, SQL, R, Python – a plus)

• Excellent project management skills with the ability to prioritise, delegate, and drive execution

Ready to work on global initiatives that shape the future of eCommerce? Click APPLY and talk to a Wayfair Recruiter today!

Disclaimer: Wayfair uses multiple job titles for advertising optimisation purposes; however, your internal title may differ from that on the advert.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].