Senior Associate, Stakeholder Relationship Management

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a Senior Associate in Stakeholder Relationship Management to join their team in London. This role is crucial for delivering the SRM Roadmap and ensuring effective account management of key stakeholders. You will collaborate with various teams to refine the SRM vision, promote the adoption of SRM practices across global operations, and ensure access to essential tools and training. If you are passionate about stakeholder engagement and want to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in stakeholder relationship management and engagement.
• Strong understanding of change management processes and tools.

Responsibilities

• Support the development and adoption of Lloyd’s SRM vision.
• Manage communication channels and ensure data quality for stakeholders.

Skills

Stakeholder Engagement

Change Management

Communication Skills

Data Quality Management

Training and Development

Education

Bachelor's Degree

Relevant Professional Certification

Tools

Dynamics

SRM Tools

Job description

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Senior Associate, Stakeholder Relationship Management, London

Client: Lloyd's

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2f834e0b900d

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Lloyd’s is seeking to recruit a Senior Associate in Stakeholder Relationship Management on a 12-month fixed-term contract to cover maternity leave. You will play a pivotal role in delivering the SRM Roadmap and ensuring robust account management of Lloyd’s key stakeholders, supported by change management and training to embed best practices, facilitated by tools and solutions that promote a cohesive, informed approach, based on active information sharing and tracking of actions and engagement.

Principal Accountabilities

1. Support the development of Lloyd’s SRM vision: Collaborate closely with the Senior Manager, SRM to develop and refine Lloyd's SRM vision. Engage with internal customers and business users across multiple teams to understand stakeholder processes, engagement strategies, needs, and challenges. Use these insights to support informed and positive business decisions.
2. Champion SRM adoption: Take a leadership role in embedding SRM as a core discipline across Lloyd's global operations. Engage proactively with stakeholders from diverse teams and gain their support. Coordinate and manage the Dynamics Super User Network, organising training sessions to upskill users and promote global SRM adoption.
3. Ensure access and training: Ensure business teams and SRM users have access to Lloyd’s mandated SRM tools and training. Maximise their utilisation to support adoption. Collaborate with SRM Champions and Super Users to drive behavioural change and establish a stakeholder-centric culture.
4. Collaborate on SRM roadmap: Work with the SRM change 'product delivery' team. Support the Senior Manager, SRM, in designing, prioritising, and delivering the SRM change roadmap.
5. Manage SRM communication channels: Oversee SRM communication channels such as My Lloyd’s SRM Hub, Dynamics wiki, SRM monthly updates, MCH, and Super User Teams Chat. Ensure information, guidance, and training materials are available to optimise SRM technology for all Dynamics users.
6. Collaborate with SRM Virtual Team: Stay updated on changes delivered through sprints. Provide updates to stakeholders, report progress to the Senior Manager, SRM, update training materials, and handle training or communication as needed.
7. Ensure SRM data quality: Partner with the SRM Data team to prioritise data quality for key stakeholders. Collaborate with data owners and lead data cleansing activities to ensure confidence in global SRM data.
8. Collect continuous feedback: Coordinate feedback collection from market-facing employees, SRM regional leads, and contributors. Identify areas for improvement, draft business cases, and contribute to the SRM roadmap of change.
9. Review SRM usage stats: Evaluate SRM usage across stakeholder processes. Develop plans to promote good practices and address areas needing improvement. Collaborate with SRM leads to drive adoption.
10. Provide end-user support: Support SRM users through bespoke dashboards, training, and responding to enquiries.
11. Promote and support SRM System: Actively promote the SRM system as the central stakeholder data source. Use it to support a single view of stakeholders, monitor adoption, and influence best practices.