Senior Associate, Sales Operations

Digital Realty; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Digital Realty is looking for a motivated Sales Operations candidate to support its commercial team. This role involves coordinating contract renewals, data maintenance, and providing administrative support within a dynamic, technology-driven environment. Ideal for recent graduates, this position offers training and development opportunities in a collaborative culture.

Benefits

Development opportunities

Supportive and inclusive environment

Qualifications

• Recent graduate with interest in contract management or sales support.
• Comfortable with Microsoft Applications including Excel.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate the contract renewal process with external contractors.
• Maintain accurate contract data in Salesforce and resolve discrepancies.
• Support EMEA sales teams with Salesforce updates and compliance.

Skills

Organizational Skills

Attention to Detail

Communication

Proficiency in Excel

Education

Qualification in Business, Administration, or a related field

Tools

Salesforce

Job description

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Job Description

Your Role

We are seeking a highly motivated and detail-oriented Sales Operations candidate to support our commercial team, focusing on contract renewals and administrative support throughout the sales cycle. This role is ideal for a recent graduate aiming to start a career in sales operations or contract management within a fast-paced, technology-driven environment.

The position involves coordinating customer contract renewals, maintaining data accuracy in our systems, and supporting the Commercial Management team with closing out and internal reporting. Strong organizational skills, clear communication, proficiency in Microsoft Excel, and the ability to manage multiple priorities effectively are essential.

Key Responsibilities

• Coordinate the contract renewal process by working with external contractors to create opportunities in Salesforce, route them through approval workflows, and generate documentation—primarily by replicating existing contract terms with updated pricing.

• Collaborate with Account and Commercial teams to manage renegotiations, respond to customer queries, and ensure timely renewal contract execution before expiry.

• Review and analyze contracts, especially bespoke or legacy contracts, to identify non-standard clauses requiring updates during renewal.

• Maintain accurate contract data in Salesforce; resolve data discrepancies and ensure customer deployment records are up-to-date.

• Partner with Finance and Sales Support to align billing with contract statuses during the renewal process.

• Maintain a renewal workbook to ensure accurate contract status updates, supporting regional and global reporting. Generate ad hoc reports as needed and liaise with local management for process updates and queries.

• Assist EMEA sales teams with updating and reviewing Salesforce opportunities, ensuring compliance with company policies. Support sales with ad hoc commercial inquiries.

Qualifications

• Recent graduate interested in contract management, commercial operations, or sales support.

• Proficiency with Microsoft Excel, including VLOOKUPs, pivot tables, and basic formulas.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to handle multiple priorities and meet deadlines in a fast-paced setting.

Preferred

• Degree in Business, Administration, or related field.

• Experience with CRM platforms, especially Salesforce.

• Familiarity with contract or customer lifecycle management systems is advantageous.

About Us

Digital Realty provides data center, colocation, and interconnection solutions worldwide. Our PlatformDIGITAL offers a secure data meeting place and a proven architecture for innovation and managing Data Gravity challenges. With over 300 facilities in more than 50 metros across 25+ countries, we connect data communities globally. To learn more, visit digitalrealty.com or follow us on LinkedIn and Twitter.

What We Offer

Join a passionate, supportive, and inclusive team committed to meeting the needs of our global customers. We foster a culture of innovation, development, and growth, providing opportunities to build a rewarding career. This is an exciting time to join us—apply now and contribute to our future success.