Senior Associate, OPS Client Service

BNY Mellon; Manchester; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Associate for Client Service in their UK Transfer Agency team. This hybrid role in Manchester involves overseeing client service for small to medium-sized clients, ensuring adherence to regulatory requirements, and driving continuous improvement through data analysis. The company values innovation and inclusivity, offering a supportive environment for personal and professional growth. Join a team that emphasizes excellence and provides competitive benefits while making a significant impact in the financial services sector. If you have a passion for client service and a desire to develop your skills in a dynamic setting, this opportunity is perfect for you.

Benefits

Generous Paid Leaves

Paid Volunteer Time

Flexible Global Resources

Wellbeing Programs

Qualifications

• 5-7 years of experience in client services or operations preferred.
• Ability to analyze data and ensure compliance with regulations.

Responsibilities

• Oversee client service for Transfer Agency clients and resolve issues.
• Monitor service standards and ensure accurate reporting to clients.

Skills

Client Service

Data Analysis

Regulatory Compliance

AI/Digital Tools

Education

Bachelor's Degree

Job description

Senior Associate, Client Service – UK Transfer Agency Operations

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate, Client Service to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.

In this role, you’ll make an impact in the following ways:

1. Responsible for client service for Transfer Agency small to medium sized clients, overseeing day-to-day service provision and acting as an escalation point for client queries and issues.
2. Monitors client service standards and key performance indicators to ensure positive client service outcomes, ensuring that all service reporting to clients is accurate and timely.
3. Analyze data to monitor performance and drive continuous improvement, owning the resolution of any service issues related to Transfer Agency operations and working in partnership with the wider BNY client experience and relationship teams to ensure excellent client service.
4. Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR, and Consumer Duty as applicable.

To be successful in this role, we’re seeking the following:

1. Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
2. 5-7 years of total work experience preferred but we will consider less experienced candidates.
3. Experience in a financial services client services area and/or operations preferred.
4. Willingness to develop personal skills in AI/Digital Tools preferred.

BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024

World’s Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

“Most Just Companies”, Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.