Senior Associate, Investor Services

Ares Management Corporation; City of Westminster; On-site; GBP 70,000 - 100,000; Full time

Job summary

Ares Management is seeking a Senior Associate for the Global Client Solutions team in London. You will manage data rooms, investor onboarding, and inquiries, coordinating with Fund Accounting, Investor Relations, and Relationship Management, while driving process improvements.

The role requires 6–8 years in a fast-paced setting and familiarity with Salesforce or Intralinks, with potential for multilingual collaboration and Visio use.

Qualifications

• 6–8 years of professional experience in fast-paced roles.
• Experience with Salesforce and/or Intralinks is a plus.
• Experience in investment/wealth management is a plus.
• Multilingual proficiency is a plus.
• Visio experience is a plus.

Responsibilities

• Manage data room contacts and dissemination of documents.
• Coordinate investor onboarding efforts and inquiries.
• Support investor reporting data rooms and onboarding activities.
• Review onboarding documents (Subscription Agreements, AML/KYC, tax) and maintain investor data.

Skills

Stakeholder management

Cross-functional collaboration

Problem solving

Multitasking

Communication

Education

University graduate

Tools

Salesforce

Intralinks

Visio

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description Summary

Ares Management is looking to hire a Senior Associate for the Global Client Solutions (“GCS”) team in London. Investor Services continues to expand its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on data rooms, inquiry management, investor onboarding and data, across all business lines at Ares. This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions. The individual will be responsible for managing data room contacts and the dissemination of documents, client inquiries, investor onboarding efforts, capturing and maintaining investor data and projects, and coordinating with external clients and internal teams. As an expanding team, the role will require a dynamic, adaptive, and proactive professional who can help identify and deliver operational and technology improvements for existing and new processes and applications.

Primary Functions and Essential Responsibilities

• Proactively build a strong network across the firm and with external vendors to facilitate strong collaboration, to stay informed and promote best practices across business operations groups
• Liaise closely with Fund Accounting, Investor Relations, and Relationship Management teams, globally, to streamline and centralize processes across distinct groups including Legal, Financial Crime Prevention, Tax, Compliance and Technology
• Function as an Investor Services lead for business lines - existing and new, delivering communications and plans, in writing and / or verbally
• Support investor reporting data rooms - including set up, contact maintenance and document dissemination
• Assist to respond to and resolve client/investor-related inquiries and/or requests, including complex inquiries and requests
• Lead and manage investor onboarding processes, which includes the review of onboarding documents such as Subscription Agreements, AML/KYC, regulatory related and tax documents
• Ensure investor data is captured accurately during the onboarding process and maintained during an investor lifecycle
• Reconcile data to Fund Administrators’ records and follow procedures to resolve any breaks
• Coordinate the development and implementation of robust and scalable workflows and processes, documenting procedures and provide training, utilizing technology to drive and deliver the change
• Manage and support Investor Services team members, including coverage if required

General Requirements

• Strong team player who enjoys collaboration, working cross-functionally and demonstrates willingness to assist with various tasks, as needed
• Critical thinker with ability to think creatively to troubleshoot and resolve issues
• Comfortable and capable of managing multiple priorities from multiple sources, including internal and external requestors
• Ability to prioritize and multi-task under pressure, across time zones delivering competing responsibilities in an accurate manner within the required deadlines
• Proven track record in coordinating multiple activities within the required deadlines
• Experienced in customer service, with a high attention to detail and customer experience to provide the best-in-class client experience
• Demonstrate a high level of integrity to protect sensitive client information
• Outstanding presentation, communication, writing, and interpersonal skills
• Ability to initiate, plan and implement change
• Strong Microsoft suite skills, especially Excel and PowerPoint skills and AI tools.
• Eagerness to learn and grow within the alternative investment industry

Education

University graduate with outstanding academic record

Experience Required

• 6-8 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services
• Experience with Salesforce and/or Intralinks is a plus
• Experience working with alternative asset classes is a plus
• Spoken or written multilingual proficiency is a plus
• Visio is a plus

Reporting Relationships

Principal, Investor Services

Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of June 30, 2026, Ares Management's global platform had approximately $671 billion of assets under management(1) with more than 4,400 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit www.aresmgmt.com.

Ares Management LLC (together with its related operating and administrative subsidiaries, “Ares Management”) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, alienage or citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, transgender status, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law. Ares Management will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. (1) As of June 30, 2026. AUM amounts include funds managed by Ivy Hill Asset Management, LP., a wholly owned portfolio company of Ares Capital Corporation and registered investment adviser.