Senior Associate - Digital Product Operations

TN United Kingdom; Burgess Hill; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Associate in Digital Product Operations to lead innovative initiatives and support product teams. This role involves empowering teams with essential tools, managing product backlogs, and ensuring operational efficiency through effective documentation. With a focus on collaboration and process improvement, you will engage with stakeholders to drive successful product launches and enhancements. Join a diverse community committed to professional growth and well-being, and contribute to a culture of excellence and innovation.

Benefits

Financial and retirement support

Medical, dental, vision, life insurance, and disability benefits

Flexible working options

Paid parental leave

Wellness centers and counseling services

Career development opportunities

Qualifications

• Experience in Operational Excellence, Compliance, or Legal Entity disciplines.
• Ability to design and establish business processes for product success.

Responsibilities

• Drive process improvements and develop resources to increase agility.
• Support the launch of new products, features, and pilots.
• Analyze operational data and compile reports.

Skills

Agile Methodologies

Business Process Improvement

Communication Management

Product Roadmapping

Project / Program Management

Stakeholder Management

Job description

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Senior Associate - Digital Product Operations, Burgess Hill

Client: AMEX

Location: Burgess Hill, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a13ab3d411dd

Job Views: 2

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

You Lead the Way. We've Got Your Back.

At American Express, we believe that success is rooted in collaboration and supporting each other. When you join Team Amex, you become part of a diverse community committed to backing our customers, communities, and colleagues. We offer opportunities for growth, benefits, and flexibility to support your personal and professional development.

Our team, the Market Technology Services, works closely with customers to drive innovation and deliver tailored solutions. We help prioritize projects, define scope, manage risks, and ensure successful implementation through effective partnerships and stakeholder engagement.

How you will make an impact in this role:

• Empower product teams with tools and processes supporting Legal Entity initiatives.
• Design and establish business processes to enable product success.
• Create and maintain documentation for operational efficiency.
• Manage product backlogs and roadmaps, tracking initiatives and dependencies.
• Lead product governance to meet stakeholder needs.
• Manage governance activities such as audit, compliance, data security, and privacy.

Key Responsibilities:

• Drive process improvements and develop resources to increase agility and speed.
• Support launch of new products, features, and pilots.
• Conduct analysis and reporting for digital product management and projects.
• Design improvements for business processes supporting Legal Entity initiatives.
• Analyze operational data and compile reports.
• Possess experience in Operational Excellence, Compliance, or Legal Entity disciplines.
• Partner across teams to resolve issues effectively.
• Engage with senior management and communicate effectively.
• Continuously seek industry best practices and innovative solutions.

Skills:

• Agile Methodologies
• Business Process Improvement
• Communication Management
• Product Roadmapping
• Project / Program Management
• Stakeholder Management

Benefits:

We support our colleagues' well-being through comprehensive benefits including:

• Financial and retirement support
• Medical, dental, vision, life insurance, and disability benefits
• Flexible working options
• Paid parental leave
• Wellness centers and counseling services
• Career development opportunities

Employment is contingent upon background verification, as per applicable laws.