Senior Associate - Digital Product Management

American Express; Burgess Hill; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global financial services firm is looking for a Product Owner to lead the delivery of innovative payment solutions. You will collaborate with Product Management and Technology to ensure product vision is met. The ideal candidate has relevant experience in product development and project management within the payments industry. This role offers competitive compensation and benefits in Burgess Hill, United Kingdom.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Career development opportunities

Qualifications

• Relevant experience in a Product Development or Product Owner role.
• Knowledge of the payments industry and disruptive technologies.
• Ability to manage multiple initiatives in a fast-paced environment.
• Experience using Scrum, SAFe or similar methodologies.

Responsibilities

• Act as a software Product Owner supporting critical payment capabilities.
• Collaborate with Product Management and Technology to meet product vision.
• Utilize agile tools to drive successful delivery.
• Manage projects from concept through execution.

Skills

Project management

Stakeholder engagement

Analytical thinking

Clear communication

Familiarity with Scrum

Tools

Rally

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Network enables over $1.6 trillion in annual spend and serves card Issuers and Acquirers in over 190 markets worldwide. Network and Acquirer Solutions (NAS) operates the American Express Global Network with the highest levels of performance, security, and integrity; and is supporting Network coverage expansion by onboarding new Network Issuers and Acquirers and launching a new Network in China. The NAS Product Development & Management team is focused on delivering innovative products, services, and capabilities that anticipate the needs of customers – the team is enabling more types of payments, supporting new use cases, and creating compelling value propositions for issuers, merchants, acquirers, businesses, and consumers.

How will you make an impact in this role?

Product Owners within the Network Product team play a critical role in leading the delivery of American Express’s emerging payment solutions. The ideal candidate is a delivery leader who can tie business and technical knowledge to drive flawless delivery of innovative payment solutions that will directly benefit our customers. This exciting role will offer the opportunity to play a role in delivering new payment products such as Real Time Payments, Push Payments, Cross Border Payments, etc. It also will provide the opportunity to stay on the cutting edge of innovative and disruptive digital payment solutions.

This role will report into a Senior Product Owner.

Key responsibilities include:

• Act as a software Product Owner supporting the delivery of critical payment capabilities.
• Collaborate with Product Management, other Product Owners, Deployment teams and Technology to ensure product vision is met.
• To be the specialist for bank connection capabilities.
• Partner with Technologies and Product Management to understand the roadmap and prioritize into a backlog with clearly defined features and user stories.
• Utilize agile tools and techniques to drive successful delivery: writing user stories, attending ceremonies, leading PI planning, etc.
• Provide consultancy to Product Management and business partners to ensure that processes, capabilities and platforms are utilized appropriately.
• Support agile working practices to deliver maximum value to partners.
• Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc.
• Manage projects from concept through execution by partnering with the necessary teams to shape a rich and engaging customer experience.

Minimum Qualifications

• Relevant experience in a Product Development, Product Owner or similar role
• Knowledge of payments industry and disruptive technologies - ideally expertise in bank connections and payment gateways
• Project management expertise: Ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change
• Stakeholder engagement: Ability to work with multiple stakeholders to commit to a delivery target and identify the components that make a delivery successful, managing risks and issues openly
• Analytical thinking: Thrive in taking an analytical approach with ability to drive output, develop insights and provide recommendations for prioritization decisions
• Clear verbal and written communication to all levels of the organization
• Experience using Scrum, SAFe or similar methodologies - ideally within a development team.
• Familiarity with Rally or similar tools preferred
• Self-starter able to work independently when required, enjoys problem solving
• Proven track record to adjust quickly to shifting priorities, multiple demands and ambiguity.
• Ability to employ critical thinking and develop capabilities that can be re-used in other settings.
• Experience of working in a cross-functional and global environment.
• Flexibility in supporting various time zones, as role supports global initiatives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.