Senior Associate, Client Services Support (12 month fixed term contract)

0000050411 Jersey branch of Royal Bank of Canada (Channel Islands) Limited; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial services company is seeking a Senior Associate for a 12-month fixed-term contract in Client Services Support. This role is pivotal in managing client lifecycle processes, ensuring compliance, and improving efficiencies within the team. You will collaborate with various stakeholders to deliver exceptional service while being part of a supportive team environment.

Benefits

Competitive rewards

Flexible benefits

Development opportunities

Training programs

Flexible working options

Qualifications

• Proficiency in English required.
• Experience in banking/financial services preferred.
• Understanding of AML/KYC regulations is a plus.

Responsibilities

• Act as primary contact for client due diligence queries.
• Review client lifecycle cases and support coaching.
• Ensure compliance and process efficiency.

Skills

Stakeholder management

Communication

Analytical skills

Attention to detail

Team player

Job description

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Senior Associate, Client Services Support (12 month fixed term contract), Saint-Helier

Client:

0000050411 Jersey branch of Royal Bank of Canada (Channel Islands) Limited

Location:

Saint-Helier, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

571d43437277

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Job Description

You will be a member of the Client Lifecycle Management Team, supporting all client lifecycle management requests, providing guidance on processes and compliance requirements. Training and support will be provided. The role involves ensuring efficient client onboarding, qualification, changes, and AML reviews across jurisdictions.

Responsibilities include:

• Act as the primary contact for client due diligence queries.
• Review client lifecycle cases for various legal entities.
• Support and coach senior officers on complex cases.
• Provide training to sales and relationship teams on client management policies.
• Coordinate with stakeholders to ensure compliance and process efficiency.
• Assist in process improvements and project support.
• Prepare administrative reports and presentations.

Requirements:

• Strong stakeholder management and communication skills.
• Accountability and attention to detail.
• Ability to prioritize in a fast-paced environment.
• Client-focused team player with analytical skills.
• Flexible and collaborative approach.
• Proficiency in English.

Nice-to-have skills include experience in banking/financial services, understanding of AML/KYC regulations, and knowledge of client due diligence processes.

What’s in it for you?

• Competitive rewards, flexible benefits, and development opportunities.
• Work with industry leaders in a dynamic team environment.
• Impactful work with community and client focus.
• Training programs and flexible working options.

Additional details:

Address: GASPÉ HOUSE, 66-72 ESPLANADE, SAINT HELIER

Country: Jersey

Work hours/week: 36.25

Employment Type: Full time, Fixed-term contract

Application Deadline: 15.06.2024

We embrace diversity and inclusion, providing accessible recruitment processes. Let us know if accommodations are needed.