Senior Associate, Client Service

BNY Mellon; Greater Manchester; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Senior Associate to join their Treasury Services Client Servicing team. In this role, you will engage with clients across diverse market segments, ensuring a positive experience while managing inquiries and investigations related to various financial products. This dynamic position requires direct client-facing experience and fluency in Spanish, as well as a solid understanding of correspondent banking and payment solutions. Join a forward-thinking company that values innovation and inclusivity, and contribute to making money work for the world.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Paid volunteer time

Qualifications

• Direct client-facing experience in financial services is essential.
• Fluency in Spanish and understanding of payments lifecycle required.

Responsibilities

• Servicing clients across various market segments and regions.
• Main contact for client inquiries and managing product issues.
• Providing support for AML/KYC compliance and client reports.

Skills

Client-facing experience

Correspondent banking knowledge

Payments product lifecycle understanding

Digital solutions discussion

Fluency in Spanish

Experience in global teams

Job description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate to join our Treasury Services Client Servicing team in EMEA. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Servicing clients across different market segments and/or regions with multiple countries and languages.
• Serve as the main contact for day-to-day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade, or any other BNY Mellon product/service issues.
• Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
• You will also provide day-to-day servicing support to BNY Mellon Treasury Services Relationship Management and maintain a positive client experience for our existing and potential new clients.

To be successful in this role, we’re seeking the following:

• Direct client-facing experience within financial services.
• Experience of correspondent banking or understanding of the payments product and life cycle.
• Experience of discussing client digital solutions with clients.
• Experience of working in a global team.
• Fluent in Spanish.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Job Info

• Job Identification 64808
• Job Category Client Service
• Posting Date 03/06/2025, 02:49 PM
• Locations 1 Piccadilly Gardens, Manchester, GT MAN, M1 1RN, GB