Senior Associate, Client Onboarding - Account & Market Activation

BNY Mellon Capital Markets, LLC; Manchester; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Join a leading global financial services company as a Senior Associate in Client Onboarding, where you'll manage client accounts and ensure top-tier service delivery. This hybrid role in Manchester offers the opportunity to work within a dynamic team, driving client engagement and supporting business growth. You'll leverage your organizational skills and attention to detail to enhance client experiences while navigating complex financial landscapes. With a culture of excellence and a focus on innovation, this position is perfect for those looking to make a significant impact in the financial sector.

Benefits

Generous paid leave

Paid volunteer time

Health and financial support programs

Qualifications

• Experience in financial services with a risk-aware mindset.
• Strong organizational skills and ability to meet deadlines.

Responsibilities

• Manage client base and oversee account activation activities.
• Build and maintain excellent client relationships.

Skills

Risk management

Organizational skills

Decision-making

Attention to detail

Client relationship management

Education

Bachelor's degree or equivalent experience

Job description

Senior Associate, Client Onboarding - Account & Market Activation

BNY Greater Manchester, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Senior Associate, Client Onboarding - Account & Market Activation role at BNY

Senior Associate, Client Onboarding - Account & Market Activation

BNY Greater Manchester, England, United Kingdom

1 week ago Be among the first 25 applicants

Join to apply for the Senior Associate, Client Onboarding - Account & Market Activation role at BNY

Get AI-powered advice on this job and more exclusive features.

Job Description

Senior Associate, Client Onboarding - Account & Market Activation

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Every day, our 50,000+ employees bring their perspectives to create solutions that benefit businesses, communities, and people worldwide.

We are recognized as a top innovator and an inclusive workplace. Through our unique ideas and talents, we help make money work for the world. This is what it’s all about.

We’re seeking a Senior Associate, Client Onboarding - Account & Market Activation to join our EMEA Global Client Activation (GCA) team in Manchester, UK. This is a hybrid position.

Your role

You will work within our Account & Market Activation team in Manchester, managing an assigned client base. Your responsibilities include overseeing client account and market activation activities, addressing day-to-day queries related to our products, services, and markets, and ensuring compliance with service level agreements in a highly regulated environment.

In this role, you will:

• Take full responsibility for your client base and serve as the liaison between the client, relationship managers, and operational teams.
• Lead client interactions for account and market initiatives such as asset conversions, mergers, acquisitions, name/address changes, and new fund launches.
• Interpret client instructions and assist in completing documentation to ensure accurate data setup across systems.
• Conduct regular reviews of outstanding items to ensure timely completion.
• Build and maintain excellent client relationships to deliver a top-tier client experience and support department growth.
• Develop a deep understanding of each client’s structure and needs to provide tailored services.
• Leverage knowledge of our products, services, and markets to simplify client engagement and setup processes.
• Ensure clients receive necessary training or conduct training yourself.
• Identify gaps or quality issues in transition processes and recommend improvements.
• Stay informed about global projects that may impact your role and participate in business change initiatives.

Qualifications

• Risk-aware mindset with experience in controls enhancement
• Bachelor’s degree or equivalent experience
• Coaching and training experience
• Strong organizational and prioritization skills with the ability to meet deadlines
• Effective decision-making skills in ambiguous, complex, or urgent situations
• Attention to detail
• Experience in financial services

Our Benefits And Rewards

BNY offers competitive compensation, benefits, and wellbeing programs rooted in a culture of excellence and a pay-for-performance philosophy. We provide flexible resources and tools to support your personal and professional journey, including generous paid leave, paid volunteer time, and support for your health and financial goals.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources

Referrals can double your chances of interview success. Get notified about new HR roles in Greater Manchester, UK.