Senior Arts Logistics Coordinator

Job Title – Senior Arts Logistics Coordinator

Job Location – Hertfordshire

Salary – £35k -£44k

Our client has a rewarding opportunity for an experienced logistician/shipping specialist to work within the Fine Art shipping department. The department is well established in the market with a healthy client base of commercial galleries, artists, museums, and private individuals.

With all the objects shipped being unique, it’s a role where no two shipments are the same. Whether it’s coordinating the import of 20 paintings from NYC for a gallery exhibition or packing a 60-tonne sculpture for sea freight to a Mumbai sculpture park, clients will rely on you to deliver high-quality logistics safely, efficiently, and economically.

The successful candidate will have a strong understanding of shipping procedures, good business acumen, be customer-driven, and possess a “can do” attitude for coordinating.

Previous experience as a Freight Forwarder or Shipping Coordinator (4+ years desirable). Involvement in the Fine Art and Luxury sector, or Event Logistics would be beneficial.

Responsibilities:

• Strategize the clients, personnel, and agents that should be targeted and developed.
• Support training and performance development plans within the team.
• Manage end-to-end logistics for the safe and efficient international transportation of high-value, delicate paintings and sculptures.
• Deliver high quality and professional customer service in the coordination of clients’ needs.
• Communicate effectively with both new and existing clients and provide ‘white glove’ client management.
• Build and maintain client relationships.
• Process job requirements and gather rates from international agents and internal departments (such as packing, transport, shipping, or projects).
• Produce estimated charges in a timely manner.
• Ensure accuracy and adherence to regulations and procedures.
• Liaise with all internal and external parties to schedule resources and provide regular updates to clients.
• Coordinate with and support members of the shipping team and other company departments, i.e., projects, transport, storage, and technicians.
• Collaborate successfully with external suppliers, maintaining excellent working relationships.
• Timely completion/instruction of necessary documentation such as AWB, B/L, CMRs, Warehouse and Packing Orders, Export Licenses, CITES applications, ATA Carnets, and instructing the customs department.
• Manage costings throughout the project to ensure they are in line with estimates; manage the client accordingly. Compile all relevant job costings, authorize purchase invoices, and prepare client invoices.

Key Skills Needed:

• Knowledge of the different types of shipping (Air, Sea, Road).
• Highly motivated and organized coordinator with keen attention to detail.
• High level of communication and customer service skills.
• Ability to communicate with different people across all levels.
• Ability to prioritize and multitask between estimates and jobs.
• Time management skills including the ability to meet deadlines, follow up on outstanding tasks, and deliver key goals.
• Advanced analytical and problem-solving skills.
• Accuracy with figures/sensitive data.
• Team player with the capability of working independently.
• Commercial awareness to make a positive contribution to the department and firm.