Senior Arrears & Financial Support Advisor

Evlo; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual Bonus scheme

Private Healthcare

Life Assurance

Company pension (3% employee to 8% employer)

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Job summary

Evlo is seeking a Customer Support and Engagement professional in Glasgow to communicate effectively with customers about their financial situations. The candidate should have 2-5 years of experience in financial services, focusing on arrears management and compliance with FCA regulations.

The position offers a competitive salary and benefits, including a bonus scheme, private healthcare, and generous holiday entitlements. The role involves mentoring junior advisors and contributing to a positive team culture.

Qualifications

• 2-5 years of experience in financial services arrears management.
• Understanding of FCA regulations and frameworks in collection activity.
• Excellent customer service skills and ability to manage vulnerable customers.

Responsibilities

• Communicate with customers to agree on sustainable payment arrangements.
• Deliver high-quality customer interactions with empathy and professionalism.
• Work collaboratively with teams to ensure a consistent customer experience.

Skills

Empathy

Communication

Negotiation

Problem-solving

Attention to detail

Job description

Evlo is seeking a Customer Support and Engagement professional in Glasgow to communicate effectively with customers about their financial situations. The candidate should have 2-5 years of experience in financial services, focusing on arrears management and compliance with FCA regulations.

The position offers a competitive salary and benefits, including a bonus scheme, private healthcare, and generous holiday entitlements. The role involves mentoring junior advisors and contributing to a positive team culture.