Senior Applications Support Analyst

Oscar Technology; Loughborough; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Oscar Technology seeks a Senior Applications Support Analyst in Loughborough to lead the support and optimisation of critical applications. The role involves driving upgrades, mentoring junior analysts, and ensuring service continuity while offering hybrid working conditions and opportunities for professional growth.

Benefits

25 Days Holiday

Ongoing professional training and certifications

Career progression

Qualifications

• Significant experience in 2nd/3rd line support or application analysis.
• Deep knowledge of Microsoft technologies.
• Track record in delivering major upgrades or automation initiatives.

Responsibilities

• Act as SME for application services and deliver advanced support.
• Lead major software upgrades and system migrations.
• Conduct root cause analysis for critical incidents.

Skills

Windows Server

Active Directory

PowerShell

Incident Management

Stakeholder Engagement

Education

Professional certifications (e.g., Microsoft, ITIL, Azure)

Tools

SCCM

Intune

PDQ

Job description

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Senior Applications Support Analyst, Loughborough

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Client:

Oscar Technology

Location:

Loughborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

45291b062bab

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Senior Applications Analyst - Loughborough (Hybrid)
£40, - £50,

Role:

We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems remain resilient, secure, and future-ready. You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders.

Key Responsibilities:

• Act as SME for application services, delivering advanced 2nd/3rd line support across
• Windows Server, business systems, and cloud platforms (Azure/).
• Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders.
• Drive process improvement, automation, and security best practice using PowerShell, deployment tools (SCCM/Intune/PDQ), and cloud technologies.
• Conduct root cause analysis for critical incidents and coordinate long-term resolutions.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and asset records.
• Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements.
• Mentor and support junior analysts, sharing knowledge and best practice.
• Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity.

Ideal Candidate:

• Significant 2nd/3rd line support or application analysis experience in a complex/regulated environment.
• Deep knowledge of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure.
• Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar).
• Strong documentation, incident management, and stakeholder engagement skills.
• Experience advising on IT strategy, risk, or compliance is highly desirable.
• Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage.

25 Days Holiday Bank Holidays

Hybrid working (initially onsite, then up to 2 days WFH)

Ongoing professional training, certifications, and career progression

Apply Now!
If you're a senior applications or infrastructure specialist seeking a challenging, strategic role with real impact, we want to hear from you!

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