Senior Application Support Specialist (Research, Academic & Library) - Maternity cover.

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Application Support Specialist for maternity cover in London. This role within the Digital Delivery team requires a strong systems support background and expertise in various software applications. The successful candidate will engage with students and staff, providing exceptional customer service while solving complex issues. This full-time position offers the opportunity to work across multiple sites, contributing to the efficiency and effectiveness of business systems. If you're a proactive problem solver with excellent communication skills, this role could be a perfect fit for you.

Qualifications

• Strong systems support background with knowledge of standard software and web-based applications.
• Experience in creating structured documentation for users.

Responsibilities

• Writing, running, and developing business system reports.
• Improving systems and efficiency while providing excellent customer service.

Skills

Microsoft Office

Google Suite

Customer Service

Problem Solving

Tools

Itrent

Stonefish

Unit4 ERP

Unit4 Student Management

Elsevier Pure

Raiser’s Edge

Job description

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Senior Application Support Specialist (Research, Academic & Library) - Maternity cover, London

Founded in , the Royal College of Art is the world’s largest community of postgraduate art and design students. It is also the oldest art and design university in continuous operation and has been ranked as the world‘s number one art and design university for a remarkable ten consecutive years, according to the QS World University Rankings by Subject – the worldwide survey of academic and industry opinion.

Job Details

• Client: Royal College of Art
• Location: London, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 02226953c724
• Job Views: 9
• Posted: 24.04.2025
• Expiry Date: 08.06.2025

Job Description

This role operates within the Digital Delivery team, and the successful applicant will be expected to have a strong systems support background with knowledge of standard software and web-based applications in various contexts. Responsibilities include writing, running, and developing business system reports, along with advanced Microsoft Office / Google Suite skills. Knowledge of implementing, supporting, and upgrading business systems such as Itrent, Stonefish, Dashboard, Unit4 ERP, Unit4 Student Management, Elsevier Pure, and Raiser’s Edge, or similar systems, is essential, with a focus on improving systems and efficiency.

The candidate should be a team player, capable of working with students and RCA staff at all levels. Excellent customer service skills, the ability to work independently, prioritize workload, and demonstrate tenacity and patience when assisting colleagues with system issues are crucial. The role requires strong communication skills—written, verbal, and via conferencing—and a proven ability to solve complex, ill-defined problems. Experience in creating understandable, structured documentation for users is also important.

If you are interested, we welcome your application. This is a full-time maternity cover role, initially until February, starting as soon as possible. The position is based across all three sites: Battersea, Kensington, and White City.

Please refer to the Information pack for more details of the post.