Senior Application Support Engineer

Stevenage Borough Council; Stevenage; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Une autorité locale dynamique recherche un Senior Application Support Engineer pour rejoindre son équipe IT. Vous jouerez un rôle clé dans le soutien à l'infrastructure numérique de la municipalité, en fournissant des solutions techniques innovantes qui bénéficient aux employés et aux résidents. Ce poste propose des options de travail hybride et un accès à des formations techniques, ainsi qu'un package d'avantages du secteur public, allant d'un régime de retraite généreux à des programmes de bien-être.

Benefits

Formation technique et certifications

Options de travail hybride

Régime de retraite généreux

Qualifications

• Expérience en tant que Senior Application Support Engineer avec une expertise technique avancée.
• Connaissance des systèmes d'intégration et des bases de données.
• Compétences en dépannage et en manipulation de données.

Responsibilities

• Fournir un soutien technique expert aux équipes ICT et aux utilisateurs.
• Assurer le bon fonctionnement et la fiabilité de l'infrastructure IT.
• Résoudre des problèmes complexes qui ne peuvent pas être résolus par les équipes de support de 1ère ou 2ème ligne.

Skills

NEC Housing

Oracle SQL

MS SQL

Windows Server

PowerShell

Good Communication Skills

Job description

Your new company

Stevenage Borough Council is a progressive local authority in Hertfordshire, committed to delivering high-quality public services and driving digital transformation across the borough. As part of the IT team, you'll play a vital role in supporting the council s infrastructure, enabling smarter working, and helping deliver innovative technology solutions that benefit both staff and residents.

Your new role

The Senior Application Support Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to ICT teams and users. You will play a critical role in ensuring the smooth operation and reliability of the council's IT infrastructure, systems, and applications. Moreover, you are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. You'll play a crucial role in ensuring that the council's IT infrastructure and systems are operating efficiently and reliably.

Skills you'll need to succeed

Required

• NEC Housing and associated Interfaces knowledge.

• Oracle SQL / MS SQL / MS Access database skills. - Toad and/or Oracle SQL Developer

• Interface testing and troubleshooting skills.

• Windows server skills.

• Data manipulation skills.

• PowerShell or Visual Basic scripting skills.

• Good communication skills, both written and oral.

Nice to have

• SAP Business Objects reporting knowledge.

• SAP Data Services knowledge.

• CA Workflow Automation knowledge.

• API knowledge.

• Unix Shell Programming.

What you'll get in return

• Stevenage Borough Council s IT department is at the forefront of digital transformation in local government. If you're passionate about technology and want to make a real-world impact, this is a place where your skills will thrive.
• Work on meaningful projects that enhance public services, from cloud migration to smart infrastructure and cybersecurity.
• Access to technical training, certifications, and development programs to advance your career in public sector IT.
• Hybrid working options, flexible hours, and tools that support agile collaboration across departments.
• Join a team that values innovation, knowledge-sharing, and continuous improvement in a friendly, inclusive setting.
• Enjoy public sector benefits, including a generous pension scheme, annual leave, and wellbeing support.
• Be part of a council-wide digital strategy that s driving regeneration, data-driven decision-making, and smarter services for residents.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

- Luca Casarano