Senior Application Support Engineer

Spectrum IT Recruitment; England; On-site; GBP 50,000 - 75,000; Full time

Job summary

Une entreprise technologique de premier plan recherche un Ingénieur Support Senior pour rejoindre son équipe de support avancé (Tier 4). Le candidat idéal aura une expérience en cloud, des compétences solides en SQL, ainsi qu'une capacité à résoudre des problèmes techniques complexes. En travaillant étroitement avec les équipes R&D et Cloud Ops, vous jouerez un rôle clé dans 개선 de la stabilité et de la performance de la plateforme.

Qualifications

• 5+ ans d'expérience en support cloud dans un rôle technique.
• Compétences solides en SQL pour l'analyse des données.
• Expérience pratique avec Microsoft Azure ou d'autres environnements cloud.

Responsibilities

• Fournir un support avancé (Tier 4) pour des problèmes techniques complexes.
• Collaborer avec les équipes Cloud Ops et R&D pour livrer des corrections et outils.
• Améliorer les processus internes et les temps de réponse via des outils et le partage de connaissances.

Skills

SQL

PowerShell

Diagnostics

Problem-solving

Communication

Job description

Senior Apps Support Engineer - SQL, Azure, C#, APIs

On-site Hedge End, Hampshire
Full-time Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

• Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams
• Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis
• Scripting solutions and automating tasks using PowerShell and similar tools
• Simulating customer issues in local/test environments for detailed root cause analysis
• Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation
• Helping improve internal processes and response times through tooling and knowledge-sharing
• Supporting the UK customer base with occasional flexibility to liaise with US counterparts

What We're Looking For

• 5+ years of cloud support experience in a technical role
• Strong SQL skills for data analysis and report creation
• Working knowledge of PowerShell scripting (report automation, system tasks)
• Understanding of C# (not necessarily coding, but enough to troubleshoot and advise)
• Hands-on experience with Microsoft Azure or other cloud environments
• Familiarity with APIs (REST/SOAP) and SOA applications
• Strong diagnostic and problem-solving skills; methodical approach
• Excellent communication skills - written, verbal, and collaborative
• Eligible for security clearance

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.