Senior Application Support Engineer

Stevenage Borough Council; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A progressive local authority is seeking a Senior Application Support Engineer to enhance IT operations and support innovative technology solutions. The ideal candidate will have expert-level technical skills in databases, troubleshooting, and scripting. Responsibilities include ensuring reliable IT infrastructure and providing specialized support to users. This role offers hybrid working options, professional development opportunities, and public sector benefits.

Benefits

Technical training and certification programs

Flexible hours and hybrid working options

Generous pension scheme

Annual leave and wellbeing support

Qualifications

• Experience providing expert-level technical support to ICT teams.
• Capable of resolving complex IT issues beyond 1st or 2nd line support.
• Strong problem-solving abilities in IT infrastructure and applications.

Responsibilities

• Ensure smooth operation and reliability of the council's IT infrastructure.
• Support users with expert-level technical guidance.
• Resolve complex IT issues effectively.

Skills

NEC Housing and associated Interfaces knowledge

Oracle SQL / MS SQL / MS Access database skills

Interface testing and troubleshooting skills

Windows server skills

Data manipulation skills

PowerShell or Visual Basic scripting skills

Good communication skills, both written and oral

Tools

Toad

Oracle SQL Developer

Job description

Your new company

Stevenage Borough Council is a progressive local authority in Hertfordshire, committed to delivering high-quality public services and driving digital transformation across the borough. As part of the IT team, you'll play a vital role in supporting the council s infrastructure, enabling smarter working, and helping deliver innovative technology solutions that benefit both staff and residents.

Your new role

The Senior Application Support Engineer is a highly experienced and skilled professional responsible for providing expert-level technical support and guidance to ICT teams and users. You will play a critical role in ensuring the smooth operation and reliability of the council's IT infrastructure, systems, and applications. Moreover, you are responsible for providing expert-level technical support to users and resolving complex IT issues that cannot be resolved by 1st or 2nd line support teams. You'll play a crucial role in ensuring that the council's IT infrastructure and systems are operating efficiently and reliably.

Skills you'll need to succeed

Required

• NEC Housing and associated Interfaces knowledge.
  
• Oracle SQL / MS SQL / MS Access database skills. - Toad and/or Oracle SQL Developer
  
• Interface testing and troubleshooting skills.
  
• Windows server skills.
  
• Data manipulation skills.
  
• PowerShell or Visual Basic scripting skills.
  
• Good communication skills, both written and oral.
  

Nice to have

• SAP Business Objects reporting knowledge.
  
• SAP Data Services knowledge.
  
• CA Workflow Automation knowledge.
  
• API knowledge.
  
• Unix Shell Programming.
  

What you'll get in return

• Stevenage Borough Council s IT department is at the forefront of digital transformation in local government. If you're passionate about technology and want to make a real-world impact, this is a place where your skills will thrive.
• Work on meaningful projects that enhance public services, from cloud migration to smart infrastructure and cybersecurity.
• Access to technical training, certifications, and development programs to advance your career in public sector IT.
• Hybrid working options, flexible hours, and tools that support agile collaboration across departments.
• Join a team that values innovation, knowledge-sharing, and continuous improvement in a friendly, inclusive setting.
• Enjoy public sector benefits, including a generous pension scheme, annual leave, and wellbeing support.
• Be part of a council-wide digital strategy that s driving regeneration, data-driven decision-making, and smarter services for residents.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

- Luca Casarano