Senior Application Support Engineer

Premier Group; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Job summary

A public sector organization in Birmingham is seeking a Senior Application Support Engineer to provide 2nd/3rd line support for NEC Revenues & Benefits systems. Responsibilities include managing annual billing processes and ensuring effective system configuration. Candidates must have proven NEC application support experience and strong troubleshooting skills. Full-time position with competitive salary. Interested candidates should send their CV to the provided email.

Qualifications

• Proven NEC Revenues & Benefits application support experience (essential)
• Strong front-end administration and 3rd-party hosted system knowledge
• Experience with annual billing cycles (highly desirable)
• Public sector experience desirable.

Responsibilities

• Provide expert 2nd/3rd line support for NEC Revenues & Benefits
• Lead and coordinate annual billing testing and troubleshooting
• Manage front-end administration and configuration of NEC systems
• Support upgrades, patches, and releases in collaboration with IT and vendors.
• Work closely with stakeholders to resolve issues quickly and effectively.
• Maintain documentation and contribute to the knowledge base.

Skills

Intermediate troubleshooting

Excellent stakeholder management

Strong front-end administration skills

Tools

Third-party hosted systems

Job description

Senior Application Support Engineer – NEC Revenues & Benefits

Senior Application Support Engineer – NEC Revenues & Benefits

We’re seeking a Senior Application Support Engineer with proven NEC Revenues & Benefits experience to join a local authority in Birmingham. This is a hands-on role covering 2nd/3rd line support, front-end administration, and leading annual billing processes. Please note: NEC Revenues & Benefits experience is essential — this is a deal-breaker for the role.

What you’ll do:

• Provide expert 2nd/3rd line support for NEC Revenues & Benefits
• Lead and coordinate annual billing testing and troubleshooting
• Manage front-end administration and configuration of NEC systems
• Support upgrades, patches, and releases in collaboration with IT and vendors
• Work closely with stakeholders to resolve issues quickly and effectively
• Maintain documentation and contribute to the knowledge base

What we’re looking for:

• Proven NEC Revenues & Benefits application support experience (essential)
• Strong front-end administration and 3rd-party hosted system knowledge
• Experience with annual billing cycles (highly desirable)
• Previous work in local authorities or public sector environments (desirable)
• Excellent troubleshooting and stakeholder management skills
• Eligible to pass a DBS check

Interested? Send your updated CV to [e-mail].

Employment type

• Full-time