Senior Application Support Analyst for Commodities and Futures

RBC; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading financial institution in London seeks a candidate for a support role in its Capital Markets division. The position involves providing Level 2 support for trading applications, collaborating with business users, and solving technical issues. The ideal candidate should have extensive IT experience, solid communication skills, and knowledge of Commodities and Futures trading activities. This role supports hybrid work arrangements allowing flexibility.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Flexible workplace

Supportive management

Qualifications

• Solid experience in Capital Markets is essential.
• Prior in-depth experience with large-scale production systems is necessary.
• Knowledge of market data feeds and related applications is highly desirable.

Responsibilities

• Provide hands-on Level 2 support.
• Manage incident and problem management tasks.
• Liaise with internal teams and external vendors to resolve issues.

Skills

Excellent communication skills

Problem-solving skills

Knowledge of Commodities and Futures

Experience in Capital Markets

Ability to work with Front office Business users

Tools

Openlink

XTP

ITRS Geneos

Job Scheduler (CTRL-M)

Python

Job description

Job Description

What is the Opportunity?

The role will be joining our Global Onsite-Offshore Front office Application Support team; providing support for Commodities and Futures applications and their interface with various vendors, upstream, downstream, infrastructure, database and more.

This role requires solid communication skills, regularly facing-off to business users, along with good technical skills handling daily support and business requests.

RBC’s expectation is that from mid-September 2025, all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Key contributor, provide hands on Level 2 support working with our global application support team.
• Responsible for the supporting trading applications like Commodities Openlink, SOA, Pricing Database, XTP, Seals and other small applications which used by business.
• The successful candidate will work with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc. groups located in various geographic locations. Proactively identifying operational risks/control deficiencies in the business, Review and comply with firm policies applicable to business activities
• Other responsibilities include; change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation
• Liaise with internal development teams and external vendors to resolve support issues, find root cause, document the process/steps and implement steps to avoid the repeat of issue. Demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
• Provide regular updates and status to all stakeholders on open issues, ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production
• Proactively prepare for planned maintenance over weekends, DR exercise and all major rollouts, Provide subject matter experience and guidance to team members, provide feedback to Senior Management to improve enterprise process improvements
• Escalate operational risk loss events, control deficiencies and risks that you identify to your line Manager and the relevant risk and control functions on a timely basis.
• Rotating weekend on call support work as required for projects, Disaster Recovery tests, etc.
• 24x7 on-call based on shift assigned for end of day monitoring

What do you need to succeed?

Must Have:

• Extensive IT experience and solid experience working in Capital Markets
• Excellent communication skill both verbal and written.
• Ability to work with Front office Business users
• Prior in-depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem-solving skill
• Knowledge of Commodities and Futures Trading activities (Trade Flow/STP, PnL valuation/break), Market Data Feeds and knowledge of applications such as Openlink, XTP systems is highly desirable
• Knowledge of ITRS Geneos, Job Scheduler (CTRL-M), Windows, Programming in Python, Experience of supporting MQ, SOLACE, Oracle and Microsoft SQL Server
• Analyze existing systems and liaise with Business/Development team for system improvement.

Nice to have:

• Understanding of ITIL processes
• Knowledge of Devops and Cloud technologies
• Prior experience of working in Global Support team with onsite – offshore experience
• Knowledge of Business Intelligence Reporting tools (Tableau etc.)

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Opportunities to do challenging work

Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-12

Application Deadline:

2025-08-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.