Senior Application Engineer

2022 - Chief Operating Office; Glasgow; Hybrid; GBP 40,000 - 62,000; Full time

Job summary

Virgin Money is seeking a dedicated professional for a role involving IT support and incident resolution. The ideal candidate will have extensive knowledge of Windows and Unix systems, strong IT risk management experience, and exceptional communication skills. In addition to a competitive salary, the organization offers a comprehensive benefits package, including ample annual leave and a market-leading pension plan. Join us to make banking fairer and more rewarding.

Benefits

38.5 days annual leave

Paid well-being days

Market-leading pension plan

Private medical cover

Qualifications

• Excellent communication skills required, both written and verbal.
• Deep knowledge of Windows and Unix systems necessary.
• Experience in IT risk management and ITIL framework.

Responsibilities

• Resolve incidents and work with IT teams for timely resolutions.
• Apply technical expertise to reduce repeat incidents.
• Support key banking systems and manage stakeholder communication.

Skills

Communication

Windows Systems Knowledge

Unix Systems Knowledge

IT Risk Management

Troubleshooting Skills

Vendor Management

Scripting Skills

Tools

PowerShell

Bash

SQL

Job description

Business Unit: Technology Operations

Salary range: £40,800 - £61,200 per annum

Location: UK Hybrid / Travel to HQ Glasgow & Gosforth when required.

Contract type: Permanent / Secondment (full-time and/or part-time – confirm ideal hours)

Day to day you’ll be:

• Working on resolving incidents & working with team members across IT to reach timely resolutions.
• Applying technical expertise to reduce repeat incidents and prevent reoccurrence.
• Supporting key banking systems & batches between 07:30 to 17:30, with some evening or weekend work for critical updates.
• Carrying out technical changes for BAU & key projects, focusing on reducing security vulnerabilities.
• Supporting team integration and all IT estate, including on-premise and cloud support.
• Assisting the Technology Manager & Lead Engineers in managing IT risks.
• Participating in discussions on new initiatives, work requests, and existing services.
• Conducting system health checks, performance monitoring, and troubleshooting across environments and OS.
• Managing stakeholders effectively, ensuring clear communication.
• Supporting audit processes and payment attestations.
• Providing technical support for Disaster Recovery arrangements.
• Representing the team at forums like SDW, MCAB, and TDA.

To be brilliant you’ll bring…

• Excellent communication skills, both verbal and written.
• Deep knowledge of Windows and Unix Systems.
• Experience in IT risk management and ITIL framework.
• Skills in troubleshooting system integration and performance issues.
• Vendor management experience.
• Technical expertise in Windows Servers, Registry, services, event logs, scripting (PowerShell, Bash), SQL, Patch & Certificate Management.
• Experience with Unix variants (RedHat, Ubuntu, Solaris), automation, logs, deployment, and application monitoring tools.
• Understanding system architecture, databases, web servers, networking, and cloud/hybrid environments.

Red Hot Rewards

• 38.5 days annual leave, with options to buy more.
• Up to five extra paid well-being days annually.
• 52 weeks paid family leave for expectant and adopting parents.
• Market-leading pension, private medical cover, income protection, and life assurance.
• Flexible benefits like Cycle to Work, wellness, and critical illness cover.

Benefits start from day one. Apply soon, as the role may close early if many applications are received.

Say hello to Virgin Money

Virgin Money is more than a bank; we're part of the Nationwide group, serving millions with a purpose: Banking but fairer, more rewarding, and for the good of society. Join us to make a difference and enjoy a collaborative, customer-focused, and rewarding career.

Be yourself at Virgin Money

We celebrate diversity, foster inclusion, and support all colleagues. As a Disability Confident Leader, we’re committed to removing obstacles. For support or adjustments during your application, contact [e-mail].

Note: High application volumes may lead us to prioritize candidates whose skills and experience most closely match the role, while ensuring fair consideration for all.

Now the legal bit

Roles may be remote, but UK right-to-work confirmation is required. Successful candidates will undergo checks including credit, criminal, and references. Some roles may require enhanced pre-employment checks under regulatory regimes.