Senior Analyst - Workplace Technologies And Communications

PENTLAND; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology-driven organization in the United Kingdom is seeking an expert in technology solutions to deliver and improve various technological services. The role includes responsibility for LAN/WAN technologies, project management, and ensuring all pathways have optimal availability. The ideal candidate has extensive experience in system changes and a strong grasp of communication technology advancements. Competitive compensation and support for professional growth are offered.

Qualifications

• Experience in delivering technology-related solutions across an organization.
• Proven ability to work within a project environment and adhere to governance.
• Strong understanding of LAN/WAN and SD-WAN technologies.

Responsibilities

• Deliver technology-related solutions and services across the organization.
• Supervise the implementation of changes to the system.
• Monitor and maintain SD-WAN and LAN/WAN estate across all sites.

Skills

Technical expertise in LAN/WAN technologies

Project management skills

Knowledge of LAN perimeter security

Communication technology advancements

Job description

Overview

You will be responsible for delivering technology-related solutions and services across the organisation.

Technology

• To provide insight into how we can deliver the best technological solutions driving the most value for the wider organisation.
• Develop ideas, processes and technical solutions that improve our offering.
• Use technical expertise to deliver the right solutions and services for Pentland.
• Ensure the platforms have the right level of availability, aligned to the requirements of the solution and the agreed budget.
• Responsible for delivering all the service and project related elements of the technology area you own.
• Ensure the right technical governance is adopted and documentation is in place.
• Be a subject matter expert on LAN/WAN technologies recommending best-of-breed solutions to meet Pentland\'s ever-changing technology and physical landscape.
• Understand the importance of LAN perimeter security to protect Pentland\'s network and data integrity.
• Keep abreast of advances in communications technology such as SD-WAN, next generation firewalls and WAN optimisation.

Solution and Project Delivery

• Understand overall project methodology and how to work within a project environment.
• Ensuring procedures related to identification, changes, testing, documentation, approval and communication of any modification to the system are followed.
• Supervising the implementation of changes to the system, including those which have a multi-brand and global impact, including active and positive adherence to Pentland and its change control.
• To help deliver project tasks within agreed timescales and budget.
• Be part of project teams and contribute to the planning and resourcing of project tasks where appropriate.
• Identify technical solutions for problems, improvements and developments.
• Ability to recognise and communicate global implications of changes.

Support and Service

• Ensure excellent support is provided to the business in the day-to-day running of the operational business systems.
• Understand the impact of the change (big or small) and being able to sign off the right solutions.
• To support the Workplace Technologies Manager and VP of Global Technology & Security Operations with regards to ad-hoc department activities.
• Work with regional and local teams in implementing and supporting solutions.
• Monitor and maintain Pentland SD-WAN, LAN/WAN and WLAN estate across all sites.
• Ensure all inter-site and internet connectivity is right-sized to meet demand.
• Ensure Pentland\'s WLAN estate is available across all sites and can meet current and future demands.
• Ensure Pentland\'s remote access solution is maintained and available.
• Monitor and report on third party comms providers such as BT to ensure their service is within SLA.
• Contribute to the Release & Change management forums where needed (CRB, TAB & CAB).
• Provide an escalation point for technical Analysts.