Senior Analyst - Product

NatWest Group; City of Edinburgh; Remote; GBP 40,000 - 70,000; Full time

Job summary

A leading company is seeking a Senior Analyst - Product to join their remote-first team. This role involves designing and launching new products, supporting a cross-functional squad, and translating complex data into actionable insights. Ideal candidates will have strong analytical and problem-solving skills, with experience using SQL and working in agile environments. You will also lead product changes and mentor junior analysts, contributing to a culture of continuous improvement.

Qualifications

• Proven ability to work in product-led, agile environments.
• Experience leading product changes and driving measurable impact through analysis.
• Familiarity with customer support or financial operations is a plus.

Responsibilities

• Lead discovery and analysis to understand user needs and business opportunities.
• Define and track key product metrics to guide product decisions.
• Champion a culture of continuous improvement through feedback and evidence.

Skills

Analytical skills

Problem-solving skills

Communication

Product management

Agile methodologies

Tools

SQL

Looker

Job description

Join us at NatWest Boxed as a Senior Analyst - Product

• Take on a new challenge and help us design, develop and launch new products
• You’ll be joining the BaaS (Banking as a service) Product team to support the delivery of product improvements and innovation to our Colleague Experience and Operational Tooling mission
• We’ll look to you to support the product team to prioritise the most impactful changes for colleagues and gather requirements for new feature delivery

You’ll work at the heart of a cross-functional squad, partnering with product managers, designers, and engineers to shape, deliver, and continuously improve products that power our colleague experience and operational tooling.

• Lead discovery and analysis to understand user needs, pain points, and business opportunities
• Define and track key product metrics, drawing insights to guide product decisions
• Partner with Product Managers to create data-driven roadmaps and prioritisation frameworks
• Shape hypotheses and design experiments to validate ideas and measure impact
• Translate complex data into clear, actionable insights for stakeholders across the business
• Champion a culture of continuous improvement, iterating based on feedback and evidence
• Help guide end-to-end delivery of product changes, from ideation to release and impact assessment
• Support and mentor more junior analysts or team members when required

What makes you a great fit

• Strong analytical and problem-solving skills, with experience using tools like SQL, Looker, or similar
• Proven ability to work in product-led, agile environments and across cross-functional teams
• Confident working from ambiguity through to clarity and alignment
• Excellent communication skills with an ability to influence decisions through evidence
• A proactive mindset and comfort working with autonomy to identify opportunities
• Experience leading product changes and driving measurable impact through analysis

In addition, it would be great if you had:

• Previous experience in product management or ownership, with a desire to shape products proactively
• Experience working on operational tooling, especially workflow or ticket management platforms
• Familiarity with customer support, payment operations, or financial crime operational journeys

Hours

35

Job Posting Closing Date:

19/06/2025 Ways of Working:Remote First