Senior Analyst - ITCS-Community (full-time)

NHS; London; Hybrid; GBP 54,000 - 61,000; Full time

Job description

Job summary

We have an exciting opportunity for you to join our team as a full-time Senior Analyst in the Outpatient- Community area within the Information Technology Clinical Systems (ITCS) directorate. This is a unique opportunity to develop your experience in programme management within the NHS and to support the continued stabilisation of the Epic Electronic Health Record (EHR). ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in the NHS, particularly in community and outpatient settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user groups as well as within the programme team.

The successful candidate will work as part of a team of analysts, supported by an Application and Deputy Application Manager in a fast-paced and innovative setting.

This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

Main duties of the job

• Managing, co-ordinating and leading the configuration requirements and ensuring build is delivered in a timely way.
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team's progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• To assist in the delivery of the Trust's EHR system

About us

Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 49,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.

The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

Date posted: 22 April 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £54,320 to £60,981 a year p.a. inc. HCAs

Contract: Permanent

Working pattern: Full-time

Reference number: 196-ITCS129

Job locations: Guy's & St Thomas' NHS Foundation Trust, Education Centre, York Road, London, SE1 7NJ

Job responsibilities

• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;
• Work with Principal Trainers to ensure awareness of build development and changes;
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate;
• Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;
• Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

See the full job description and person specification for more details. Please be advised that if you do not already have an Epic certification, recruitment will be a two part process that will include a test and interview.

Person Specification

Education/ Qualifications Essential

• Degree level qualification or equivalent experience
• Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level
• Evidence of further clinical training in a specific clinical field
• Accreditation in at least one Epic modules
• Evidence of configuration expertise used in an Enterprise solution

Desirable

• ISEB Business Analysis Diploma
• PRINCE2 Foundation

Previous Experience Essential

• Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field
• Healthcare system design and configuration experience
• Significant experience of interpreting business/clinical requirements and considering the impact on IT services
• Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis
• Demonstrable experience of producing qualitative work in very aggressive timescales

Desirable

• Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities.

Skills/ Knowledge/ Ability Essential

• Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
• Ability to plan ahead, priorities and manage change in a formally controlled yet, pragmatic fashion
• Able to plan ahead and prioritise workloads and resource them in response to changing demands and requirements
• Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer details

Employer name: Guy's and St Thomas' NHS Foundation Trust

Address: Guy's & St Thomas' NHS Foundation Trust, Education Centre, York Road, London, SE1 7NJ

Employer's website: https://www.guysandstthomas.nhs.uk/careers/careers.aspx