Senior Analyst, Guarantees - Client Operations - Trade Services

Lloyds Banking Group; Birmingham; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Join a leading financial institution as a Senior Analyst in Trade Services, where you'll deliver exceptional customer service while managing complex transactions. Be part of a dynamic team that values collaboration and innovation, and contribute to enhancing client service through digitalisation.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

24 days’ holiday, plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Knowledge of trade products, specifically Guarantees.
• Experience with Anti Money Laundering procedures.

Responsibilities

• Deliver excellent customer service as the primary contact for clients.
• Perform detailed checks on complex transactions for accuracy.
• Maintain understanding of Anti Money Laundering procedures.

Skills

Customer Service

Attention to Detail

Stakeholder Management

Education

In-depth knowledge of trade products

Job description

• JOB TITLE: Senior Analyst, Guarantees - Client Operations - Trade Services
• SALARY: £32,395
• LOCATION(S): Colmore Row, Birmingham.
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at our Birmingham office. Initially there will be an accreditation period of approximately 12 weeks, whilst undertaking training. The expectation would be for 100% office attendance during this period, and following successful accreditation the 40% hybrid workstyle would apply.

About this Opportunity

This is an outstanding opportunity at Lloyds Banking Group for a Senior Analyst within the Trade Services Guarantees product. We're acclaimed in the industry for being digital pioneers in the trade space and continue to lead the way in identifying opportunities to improve client service through digitalisation. This role stands out as it combines the chance to work within a world-class financial institution while contributing to innovative and ambitious projects.

You'll be part of a dynamic team that thrives on collaboration and excellence, ensuring that our quality standards are not just met but exceeded. We're committed to fostering a supportive and inclusive environment where your professional growth is a priority.

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. Supporting our clients to trade internationally is integral to this. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

As a Guarantees Senior Analyst for Trade Services, you’ll make a meaningful impact and grow whilst supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

Key accountabilities

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Review and process a variety of demanding processes and technical tasks with precision and good judgment, while ensuring adherence to all group-specific policies and procedures.
• Perform detailed checks on complex technical transactions, ensuring accuracy and compliance.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• An in-depth knowledge of trade products, specifically Guarantees including knowledge of at least one of the following - Uniform Customs and Practice for Documentary Credits v 600, Uniform Rules for Demand Guarantees v 758, International Standby Practices (ISP98) or International Standard Banking Practice (ICC Publication 745).
• Excellent customer service skills. Both written and verbal.
• Attention to detail
• To demonstrate sound judgement.
• Stakeholder management skills.

And any experience of these would be really useful

• Anti money Laundering
• Knowledge of TI+

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.