Senior Analyst , Finance Performance Governance (HAFS)

Hilton; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Stock purchase program

Parental leave

Caregiving support

Mental health resources

Job summary

Hilton's HAFS Performance Governance team seeks a Senior Analyst to deliver trusted performance reporting and KPI analysis across designated functional areas, enabling leaders to identify opportunities and maintain a customer-focused experience.

Under guidance from the Manager, you will own day-to-day KPI reporting, analytics, and insights, collaborating with internal partners and external stakeholders to ensure data integrity and timely decision-making that drives service excellence.

Qualifications

• Proven ability to work using own initiative in a fast-paced environment.
• Commitment to customer service and relationship management across the organisation.
• Strong problem-solving skills and collaborative issue resolution.
• Good project management and attention to detail to ensure deadlines.
• Excellent written and spoken English communication skills.
• Strong numeracy and analytical skills with understanding of finance.”
• Proficiency in MS Office, especially Excel; quick to learn new tools.

Responsibilities

• Provide metric reporting and KPI analysis for assigned HAFS areas.
• Deliver data analytics and actionable insights to support decision-making.
• Collaborate with business partners and external stakeholders to ensure data integrity.
• Maintain timely and accurate performance reporting to enable service improvements.
• Identify opportunities to enhance customer-focused service delivery.

Skills

Initiative

Customer service

Relationship building

Problem solving

Project management

Communication

Analytical thinking

Microsoft Excel

Power BI

Tools

MS Office

Power BI

Power Platform

SQL

Job description

Position Statement

HAFS is Hilton's shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner.

Job Description

The role is responsible for producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas.

The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS Performance Governance function. The role will provide metric and KPI reporting, data analytics and insight to support a customer promise-led delivery model.

Position Summary

Under the direction and guidance of the Manager, HAFS Performance Governance, the post holder will play a key role in executing HAFS’s metric reporting and analytics strategy to support delivery against business requirements. They will help provide a seamless, efficient and customer-focused experience that maximises output without compromising service quality. The post holder will assume day-to-day responsibility for delivering performance metric and KPI reporting and analytics for assigned HAFS functional areas. This will require meticulous attention to detail, the ability to interpret key business drivers within a shared services environment and a strong background in data analytics.

Success in the role will depend on the ability to collaborate and build strong relationships with business partners at various organisational levels, both internally and with external stakeholders. The post holder will need awareness of relevant projects, the ability to manage multiple tasks and the discipline to deliver against deadlines. They will contribute to a strong customer-focused ethos while supporting data integrity and the delivery of reliable, actionable performance analytics.

Key outcomes for the role include accurate and timely performance reporting, clear interpretation of KPI trends, reliable data inputs for decision-making and practical insight that helps HAFS functional leaders monitor service delivery and identify opportunities for improvement.

Direct Reports

None

Qualifications

Specific Job Knowledge, Skills and Abilities

• Proven ability to work using own initiative whilst thriving in a fast-paced environment, being able to handle multiple demands and appropriately prioritise responsibilities.
• Commitment to customer service with the ability to build, manage and maintain relationships with business partners across the organisation, always projecting a hospitable service atmosphere.
• Strong problem-solving skills, including the ability to effectively address any issue in collaboration with others.
• Good project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
• Excellent communication skills in both written and spoken English.
• Strong numeracy and analytical skills with some understanding of finance and accounting environments.
• Proficiency in MS Office products, especially Excel; ability to quickly learn new programmes or features when required.
• Proficiency in business intelligence/analytics software, particularly Microsoft Power BI.

Preferred Qualifications

• Previous experience working within a Shared Services, Centre of Excellence or Business Process Outsourcing environment.
• Hospitality industry experience.
• Experience applying AI in a business intelligence or analytics context.
• Experience with Microsoft Power Platform tools, such as Power Apps and Power Automate.
• Proficiency with relational databases and SQL.

About Us

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career - and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay - we're a great place to work.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.