Senior Analyst, Business Operations

Intercontinental Exchange Holdings, Inc.; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the commodities sector is searching for an operations team member to support the management of soft commodity contracts. The role encompasses operational oversight, client engagement, and system management while ensuring alignment with Exchange rules. Ideal candidates will have relevant experience in clearing operations, strong analytical skills, and exceptional communication abilities, contributing effectively to the team's success.

Qualifications

• Proven experience with clearing operations for physically deliverable futures contracts.
• Experience in Cocoa, Coffee, Sugar or Grains advantageous but not essential.
• Educated to degree level in a relevant discipline or equivalent experience.

Responsibilities

• Contribute to operations of the ICE London soft commodity contracts.
• Manage systems for inventory, warehousekeeper and delivery management.
• Handle client enquiries and draft communications for internal and external release.

Skills

Analytical skills

Organizational skills

Communication

Education

Degree in a relevant discipline

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

JOB PURPOSE

The Soft Commodities team at the Intercontinental Exchange is responsible for the operations and development of the London Cocoa, Robusta Coffee, White Sugar and UK Feed Wheat contracts. The team ensures that the certification, storage and transfer of commodities for the London contracts are processed in accordance with Exchange Rules, and work with market participants, internal stakeholders and regulators to maintain and develop the terms of those contracts. As a member of the team you will be involved in all aspects of operations and product development, and be expected to pitch-in wherever necessary.

DUTIES AND RESPONSIBILITIES

• Contribute effectively to all aspects of the operations of the ICE London soft commodity contracts.
• Oversight of the proprietary systems IFEU Guardian and the Softs Deliveries Platform for inventory, warehousekeeper and delivery management.
  • Manage numerous administrative tasks including maintenance and development
  • Input in development of system for new contracts, enhancements, testing and signoff
  • Incident reporting and resolution
  • Drive system training for new users or new product release
  • Biannual review of users
• Run the physical delivery process; engage with other ICE functions to ensure orderly deliveries
• Handle client enquiries; identify, manage and build customer relationships
• Draft written communications for internal and external release
• Visit/inspect/audit warehousekeepers when required
• Undertake project work as and when required

PERSON SPECIFICATION

• Proven experience with clearing operations for physically deliverable futures contracts
• Experience of Exchange clearing systems
• Experience in Cocoa, Coffee, Sugar or Grains would be an advantage but not essential
• Educated to a degree level in a relevant discipline or equivalent experience;

• Excellent verbal and written communication skills
• Good knowledge of Microsoft package especially Excel and PowerPoint;
• Strong analytical and organizational skills with acute attention to detail
• Position will involve some travel and work outside of normal business hours

Core Competencies

Competencies are the skills and behaviors that are critical both to your personal performance and to ICE’s continued success. The core competencies apply to every member of staff working for ICE and there are functional competencies which apply to your specific working ‘family’, these have been included below.

Teamwork

• Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
• Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
• employee
• Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
• Gives and shares credit as appropriate
• Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
• Attends and participates in company and department level functions inside and outside of the office

Problem-solving & decision-making

• Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn’t minimize or forget about problems
• Determines and fixes root causes rather than just treating symptoms
• Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
• Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
• takes steps to mitigate risk
• Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular

Communication

• Actively listens and speaks to, not over, others
• Uses clear and constructive language orally and in writing
• Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
• Asks follow-up questions to ensure all points are understood
• Takes time to objectively listen to all viewpoints before forming an opinion
• Builds consensus among differing views

Professionalism

• Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee’s role
• Models a ‘can-do’ attitude and takes initiative as a self-starter; inspires and motivates others to do the same
• Embraces, rather than resists, additional responsibilities
• Refrains from office gossip; settles rather than creates conflict with and between others
• Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities

• Adheres to all corporate policies; makes prudent use of company resources