Senior Agency Customer Success Manager

Clutch Canada; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A global advertising technology company in London is seeking a Senior Agency Customer Success Manager to enhance agency partnerships, educate on platform use, and drive growth initiatives. The ideal candidate has over 5 years of experience in customer success, strong knowledge of social advertising, and excellent communication skills. This role offers a hybrid work model and opportunities for career advancement.

Benefits

Comprehensive rewards

Flexible hybrid workplace

Healthcare packages

Qualifications

• 5+ years of experience in customer success or similar roles.
• Advanced knowledge of social advertising platforms.
• Strong spoken and written communication abilities.

Responsibilities

• Act as main contact for agency partners to enhance their advertising experience.
• Collaborate across functions for developing growth strategies.
• Educate agency teams on Smartly solutions.

Skills

Customer Success Management

Social Advertising Knowledge

Communication Skills

Empathy

Entrepreneurial Spirit

Ability to Travel

Job description

As a Senior Agency Customer Success Manager at Smartly, you will...

• Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
• Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
• Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
• Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives
• Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the Smartly platform
• Build and deliver programs to educate agency teams on Smartly solutions
• Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google
• Be the voice of agencies to inform our product roadmap
• Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you, if you...

• Possess 5+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat, Tiktok)
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have self-driven, entrepreneurial spirit
• Have strong spoken and written communication skills
• Have the ability to hybrid work in the London Smartly office (3 days a week).
• Are able and willing to travel for quarterly business reviews, conferences and industry events as required.

What we offer you...

At Smartly, we offer a place where you can advance your career. Here, you'll find:

• An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

• Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

• Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

• Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

• Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

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About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.