Senior Aftersales Advisor

Charles Hurst; Belfast; On-site; GBP 28,000 - 34,000; Full time

Job summary

A top automotive retailer in Belfast is seeking a Senior Aftersales Advisor to enhance customer experiences. This role involves managing customer communications, handling service requests, and ensuring swift processing of orders. Ideal candidates will have relevant automotive experience and strong attention to detail. A competitive salary and additional benefits are included.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Discounted gym memberships

Dental insurance

Qualifications

• Relevant experience in a Parts or Service department in the automotive industry.
• First class computer skills and ability to work in a target-based environment.
• Excellent telephone manner and ability to build rapport.

Responsibilities

• Dealing with inbound and outbound calls.
• Selling products/services and delivering exceptional customer service.
• Assisting the Parts / Service Manager with daily duties.

Skills

Customer communication

Attention to detail

Multitasking

Computer skills

Job description

OTE

Overview

Charles Hurst Fast Fit, Sydenham Road Belfast

43.5 hours per week; between Monday - Thursday 8am - 5pm, Friday 8am to 4pm and alternate Saturdays 8am to 12pm

Salary: £28,000 basic plus Bonus, with OTE of £34,000

We have a fantastic opportunity for a Senior Aftersales Advisor to be welcomed into our service team based at our Fast Fit dealership in Belfast.

Our Aftersales Advisors play a crucial role in delivering world class customer experiences within our dealership, combining the responsibilities of a Parts Advisor and Service Advisor. You'll be expected to liaise with customers through telephone and digital communications to arrange services, mot and repairs. Additionally, you'll be a key member of our Parts team, ensuring that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock

This is the perfect opportunity for a customer focused individual to join our award winning business, be part of a high performing team, and develop in their career.

Responsibilities

• Dealing with inbound and outbound calls
• Handling a high number of calls per day
• Selling products/services
• Delivering exceptional customer service
• Working in a target driven environment
• Assisting the Parts / Service Manager with daily duties
• Ensuring all items are correctly located and stock control
• Receiving orders & ensuring returns are up to date

Qualifications

You will have relevant experience gained in a Parts or Service department in the automotive industry, possess first class computer skills and be confident working within a target based environment achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

The ideal candidate will pay strong attention to detail and possess the ability to multi task. You must be able to work as part of a team but also on your initiative and you will have the focus and drive to deliver exceptional service consistently to our customers.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.